What are the responsibilities and job description for the IT Support Engineer position at Merge IT?

Our enterprise-level client in Hornell, NY, has an immediate need for an IT Support Engineer (3 days per week). Please see below for full details

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Job Notes :

6 month contact / extendable and perm conversion possible with good performance.

ASAP start date

Onsite in Hornell, NY

Hours : 8am - 5pm (onsite 3 days per week - Monday, Wednesday, Thursday)

Drug & Background required.

Pay Rate

20-23 w2 per hour depending on experience.

From the client :

This is an onsite support role that will require the new hire to help support users local to the site – both in person and remotely as needed. The engineer should have knowledge in Windows 10 and 11 as well as Microsoft O365 tools. Experience with Microsoft Azure and Intune is a plus

Main Responsibilities :

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate :

Able to follow instructions and procedures

Proven experience in IT Desktop Service environment.

Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Demonstrates an organized approach to work.

Demonstrates customer service abilities

Routine administrative skills

Good interpersonal skills, basic literacy and numeracy skills

Demonstrates awareness of health and safety at work.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser : https : / / compiled.social / MergeITLLC

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

Job Type : Contract

Pay : $20.00 - $23.00 per hour

Work Location : In person

Salary : $20 - $23

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