What are the responsibilities and job description for the Customer Service Representative position at Meridian Behavioral?
Company Overview:
Mental health and substance use disorders require compassionate care. Meridian Behavioral has been treating these conditions with empathy for over 50 years, serving patients in 13 counties throughout North Central Florida.
Salary Information:
The hourly rate for this position is $16.32. This role is classified as non-exempt.
Job Responsibilities:
This customer-facing role involves greeting and assisting telephone and on-site customers with inquiries and questions. The ideal candidate will refer complex issues to the most appropriate department. Additional duties include receptionist and/or secretarial tasks such as transcription, correspondence composition, typing, filing, photocopying, mail sorting and distribution, and scheduling appointments. Maintaining accounts receivable registers, deposits, petty cash, and related service paperwork are also essential responsibilities.
Required Skills and Qualifications:
We seek candidates with an associate's degree in business or a related field and experience in clerical, secretarial, or receptionist roles, including third-party billing. Alternatively, applicants can submit a high school diploma or equivalent along with two years of general office, secretarial, or clerical experience, one of which must involve dealing with the public, preferably in a clinical setting or third-party billing. Bilingual language skills are a plus.
Benefits:
This role offers a dynamic work environment with friendly colleagues. We believe in work-life balance and provide generous PTO accruals for vacation, sick leave, and holidays. Our benefits package includes several health insurance options, tax-sheltered health savings accounts, vision, dental, retirement plans, life insurance, Aflac, and Long-Term Disability insurance. Employees can participate in our Vitality wellness program to earn discounts on medical plan premiums. Compensation and retirement packages feature competitive salaries and a 403(b) retirement savings program with a gradual company match up to 8% after 7 years of service. Growth and education opportunities abound, including tuition reimbursement, public service loan forgiveness, and free clinical supervision.
Mental health and substance use disorders require compassionate care. Meridian Behavioral has been treating these conditions with empathy for over 50 years, serving patients in 13 counties throughout North Central Florida.
Salary Information:
The hourly rate for this position is $16.32. This role is classified as non-exempt.
Job Responsibilities:
This customer-facing role involves greeting and assisting telephone and on-site customers with inquiries and questions. The ideal candidate will refer complex issues to the most appropriate department. Additional duties include receptionist and/or secretarial tasks such as transcription, correspondence composition, typing, filing, photocopying, mail sorting and distribution, and scheduling appointments. Maintaining accounts receivable registers, deposits, petty cash, and related service paperwork are also essential responsibilities.
Required Skills and Qualifications:
We seek candidates with an associate's degree in business or a related field and experience in clerical, secretarial, or receptionist roles, including third-party billing. Alternatively, applicants can submit a high school diploma or equivalent along with two years of general office, secretarial, or clerical experience, one of which must involve dealing with the public, preferably in a clinical setting or third-party billing. Bilingual language skills are a plus.
Benefits:
This role offers a dynamic work environment with friendly colleagues. We believe in work-life balance and provide generous PTO accruals for vacation, sick leave, and holidays. Our benefits package includes several health insurance options, tax-sheltered health savings accounts, vision, dental, retirement plans, life insurance, Aflac, and Long-Term Disability insurance. Employees can participate in our Vitality wellness program to earn discounts on medical plan premiums. Compensation and retirement packages feature competitive salaries and a 403(b) retirement savings program with a gradual company match up to 8% after 7 years of service. Growth and education opportunities abound, including tuition reimbursement, public service loan forgiveness, and free clinical supervision.
Salary : $16
