What are the responsibilities and job description for the Customer Support Representative Tier 1 position at Meridian Services, Zenith Services & Orion...?
Orion Associates
Aligning Opportunities and Dreams!
Hybrid role
Title: Customer Support Representative Tier 1
Location: Golden Valley, MN.
Schedule: Full time Monday-Friday typical daytime hours. Employees are eligible to work from home 2 days a week after 90 days of employment.
Wage: $23.50 hourly wage including a Full Time benefit package
Company Perks:
- Medical, Dental, and Vision insurance offered
- Paid Time Off
- Supplemental Insurance offered
- Pet Insurance offered
- 401K plan with employer matching after 1 year
- Childcare at Corporate office for Employees
- Growth Opportunities
- Employee of the month recognition and gift card
See what employees have to say about working for Orion Associates at https://www.orionassoc.net/
Orion Associates:
We are a management services company based in Golden Valley, Minnesota that is committed to providing our clients with services of the highest quality. We are unique in that we provide our management services as a company that truly understands the field of human services. Orion Associates has spent more than 20 years serving people with intellectual disabilities, mental health diagnosis, the elderly and their families. Our mission is for the people we serve to be able to realize their dreams, and we do that by providing services of the finest quality. Creativity, innovation and expertise are highly valued among our team. We hold ourselves to the highest ethics, maintain excellent standards and always strive to do our best. Above all, we work to uphold a tradition of exceptional service and care for others.
Job Details:
The “Customer Support Representative - Tier 1”is responsible for fielding and resolving customer’s, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies. Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns. The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
- The highest priority is to answer all incoming calls and emails.
- A Customer Support ticket is created or updated with every customer contact.
- Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
- Know and answer any general process or system questions.
- Provide general support to time entry concerns with EVV or timesheets.
- Support customer needs with using and navigating organizational systems.
- Navigate customer files to provide information, send or resend documentation, and support customer needs
- Support customers with onboarding to our system and processes.
- Work within the customer service team and various departments to provide timely resolution to customer needs.
- Provide customers with new and reoccurring communications.
Requirements:
- Excellent written and verbal communication
- 1-2 years of customer service related experience preferred.
- Proficiency in spoken and written English communication
- Education: high school diploma – AA or college degree preferred.
- Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
- Must be able to pass a DHS background check
Orion Associates hires people from a wide variety of backgrounds because we believe it makes our organization stronger. Orion Associates is an equal opportunity employer.
Candidates who are interested should apply at orionassoc.net/job-openings. Candidates must include a resume with their application.
Salary : $24
