Veterinary Reception/CSR

JOIN THE MERIDIAN VETERINARY TEAM!

Do you enjoy helping people and advocating for pets?

Are you interested in being part of a team who values people as well as the pets they own?

Do you take delight in making clients happy and seeing that their needs are met?

Are you looking for a position where you are appreciated, recognized and able to grow in your skills and abilities?

Are you emotionally intelligent and able to read people and situations; and are you able to be empathetic to client’s needs?

Are you detail oriented and committed to great patient care through protocols and checklists?

Are you looking for a good work-life balance, where you can be free to have a life and also grow and succeed in your job?

If you answered yes to any of the above questions, we have an opportunity for you!

We are looking for experienced Veterinary Client Service Representatives (CSR) who wants to help pets live their best lives and help the owners who love them. So, if you enjoy helping people and advocating for pets, if you are interested in being a part of a team that values people and will do quality work together, then you may be the perfect fit for our team!

WHY JOIN OUR TEAM?

1. We are a privately owned practice that invests in team member’s growth so they can thrive and to provide the best possible medicine for our clients and patients.

2. We deliver a variety of services to meet the needs of our clients and patients, and provide diversity in job duties for team members.

3. Our values drive how we treat each other and the decisions we make for our business and team members. We care about each other and we care deeply about our clients and patients.

4. We continue to focus on growth and culture to provide the best environment possible for everyone. We are looking for someone who will fit our culture and values, work hard with positive work ethic, be kind and compassionate towards everyone, and help our Hospital to grow and be a safe place for all.

CANDIDATE REQUIREMENTS:

We are looking for a bright shining face who will help people as they walk through the door of the

Hospital, no matter the emotional state they are in.

You are a detailed orientated person, who loves procedures as well as accurate patient records, accounting, numbers and charges.

You will communicate, support, and advocate for all pets so that they get appointments when needed, and assisting our staff in scheduling, charging out, and communicating with clients.

Clear empathetic communication is important to you, clients and fellow employees feel confident when they receive instructions or education from you.

Veterinary hospital experience preferred.

Lastly, you will fit in with our wonderful team and uphold our values.

ABOUT US:

Established in 1949, we are the longest standing veterinary Hospital in Meridian, we began with dairy farms in the area. We have since transitioned from the rural lifestyle to urban life with companion animals. We are a busy small animal Hospital that is run by a team of 21 members that includes four doctors, two full time and two part time. Our doctors come with a wealth of knowledge and experience each having at least 25 years of experience. We provide comprehensive medical care to our patients, everything from routine vaccinations to orthopedic surgery, dental care and soft tissue surgery. We are open Monday through Friday, 7:00am to 6:00pm, and operate a vaccination clinic on the third Saturday of the month. We are closed on Sundays and major holidays.

Our overall goal is to build bonds and relationships with our clients, their pets and our fellow teammates. We are continually working to build each other up by being grateful for each other, growing with both ourselves and each other and extending grace for both ourselves and each other.

We are continually looking for opportunities to grow and improve our Hospital to meet the needs of our clients and their pets. This includes future opportunities for meaningful work and growth not only for you but for the betterment of the team and Hospital.

Hopefully the message we are getting across is that we want someone who will fit well with our culture, be open and willing to grow and learn, and focus on the relationships with clients, pets, and fellow teammates.

ABOUT YOU:

If you will follow procedures and protocols, are hardworking, have integrity, are experienced and compassionate we want to talk to you!

We are looking for someone who is willing to learn and grow, be part of a comprehensive team, enjoy interacting with people, love working with animals, value work ethic, be honest, kind and compassionate. We need you to follow policies and procedures according to the way we run our Hospital and to give honest and genuine feedback with the goal of improving the Hospital and culture. We hold each other and our values in high regard and are looking for someone to join the team.

JOB DUTIES:

Client Service Representatives play a vital role in the high-quality care of our patients and clients. You are the bridge between clients and technical staff. You help people get in the door so we can support and help them with their pets. You are the voice and the face of the Hospital. For this position you will use your knowledge and skills in various ways including but not limited to:

• Answering phones quickly and clearly to effectively deal with the client’s inquiry
• Playing schedule Tetris efficiently to ensure pets are being seen quickly and reminders are accurately inputted so clients are reminded of important visits
• You are the welcoming committee and will make sure our clients feel like guests and are welcomed warmly and can relax about their visit.
• Assisting doctors and technicians for forward scheduling follow ups and rechecks after appointments
• Collecting accurate payment at the end of visits so owners are being charged correctly
• Processing and checking medical records
• Communicating with clients via phone, text, email, and mail
• Accurately handle and work with money in different forms such as credit card, debit card, cash, check, and care credit
• Overall assisting and helping where needed

More specific and detailed information will be given after your cover letter and resume are received. A background check is required for this position.

BENEFITS (30 hours a week required):

§ Our work schedule is 20-30 hours per week for full-time, 2-3 days per week with 10 hour shifts, rotating Saturday hours

§ Employee discount

§ Health, dental, vision insurance

§ Retirement plan available with matching contribution

§ Paid time off (PTO)

§ Competitive wages—based on experience and skills set

WHAT NEXT?

Please get in touch with us if you would like to pursue an opportunity for growth in our Hospital! Send a resume AND cover letter explaining why you will be a great fit for our team and our CSR role to:

management@meridianvethospital.com

We will respond with our application and follow up communication. As we are looking for someone with good attention to detail, any applications that don’t follow these instructions will be automatically rejected.

Thank you for your interest in our Hospital!

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Meridian, ID 83642 (Required)

Ability to Relocate:

• Meridian, ID 83642: Relocate before starting work (Required)

Work Location: In person

Salary : $16