What are the responsibilities and job description for the Customer Service Rep position at Meridian?
Company Overview
Meridian Adhesives Group is a rapidly growing, full service global adhesive solutions provider, specializing in adhesive technologies used in electronics, industrial, and infrastructure applications. Fueled by a series of strategic acquisitions since its formation in 2018, Meridian has established itself as an adhesive technology leader for a broad, global, blue-chip customer base comprised of OEMs, distributors, and industrial clients with an expanding global footprint.
Job Summary
At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.
Duties & Responsibilities
- Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
- Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
- Collaborate internally and externally to meet and exceed customer expectations.
- Communicate consistently and clearly, in fluent English, with global customer base.
- Pro-actively seek continuous improvement opportunities.
- Create tracking for and follow up on reported service issues. Escalate concerns as needed.
- Create new customer accounts in ERP system when required.
- Performs other related duties as assigned.
Skills & Abilities
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
- Excellent listening skills
- Strong Team Player
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook, and others
- Accountability Mindset
Education & Experience
- High School Diploma or equivalent
- 3-5 years of experience in a Customer Service Environment
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift <15 pounds at time
Why Join US
Meridian is a leading name in the adhesives industry, renowned for delivering innovative solutions and exceptional service to clients worldwide. Guided by our core values—Safety & Sustainability, Respect, Integrity, Accountability, and Teamwork—we are driven to make a meaningful impact in everything we do. When you join Meridian, you become part of a dynamic team that values diverse perspectives, fosters professional growth, and encourages bold ideas. We’re committed to creating a supportive environment where you can thrive, grow, contribute to groundbreaking projects, and help shape the future of our industry.
Pay: $21.00 - $23.00 per hour
Shift: 8-hour day shift 8:30am-5pm M-F
Benefits:
- 401(k)
- 401(k) match
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending account
- Health savings account
- Life insurance
- STD & LTD
- Paid time off
- Parental leave
- Referral program
Salary : $21 - $23
