What are the responsibilities and job description for the NOC Helpdesk Technician, Level I (part time) position at Merino Computer Concepts, Inc.?
NOC Helpdesk Technician, Level I
https://www.mccpros.com/
Merino Computer Concepts, Inc. provides Healthcare organizations with 24/7 live helpdesk and application support, 24/7 proactive monitoring, and IT infrastructure design and deployment in both on-premise and cloud environments. Merino also supports a legacy SMB base of customers in Northern CA.
Responsibilities:
The NOC Helpdesk Technician, Level I is the centerpiece to all support throughout the MCC ecosystem. As part of a specific NOC team, NOC Helpdesk Technician, Level I must be ready to tackle any first-level technical issues, including basic troubleshooting on workstations, basic server administration with both physical and virtual infrastructures, and application support.
Identify, diagnose, and resolve incidents which impact or threaten service availability
- Help in the engineering effort to improve monitoring coverage and depth
- Help maintain client infrastructure through updates, upgrades, changes, documentations, and other duties as may be required from time to time
- Enter, track, and document trouble items through ticketing, knowledgebases, and monitoring platform
- Work with internal and external teams to coordinate maintenance, identify and resolve problems, and ensure high infrastructure quality
- Provide continued support to ensure the best client experience possible
- Identify, diagnose, and resolve incidents which impact or threaten service availability
- Document configurations and client environment changes
- After hours work as required from time to time
Qualifications:
- 1 year of IT support / help desk experience is required.
Benefits:
- Paid Vacation
Work Location: Multiple locations - Role will be primarily remote, however there will be occasions when on-site work at client site(s) may be required in the Sacramento, Lodi, Stockton areas.
Job Type: Part-time
Pay: $22.50 - $23.58 per hour
Expected hours: 20 – 30 per week
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- computer support: 1 year (Required)
Work Location: Hybrid remote in Lodi, CA 95242
Salary : $23 - $24