What are the responsibilities and job description for the Clinic Office Assistant position at Merit Health River Oaks?
Job Summary
The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.
Essential Functions
- Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
- Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
- Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
- Maintains and updates patient records, ensures quality control, and addresses gaps in care.
- Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
- Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
- Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
- Assists in handling physician call schedules, provider reimbursements, and license renewals.
- Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
- Ensures a clean and organized work environment, following infection control and safety protocols.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required
Knowledge, Skills and Abilities
- Proficiency in electronic medical records (EMR) systems and office software.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced healthcare environment.
- Customer service-oriented with a professional and courteous demeanor.
- Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.
Licenses and Certifications
- Certified Medical Office Administrative Assistant (CMAA) preferred
