What are the responsibilities and job description for the Manager, Environmental Services position at Merit Health Woman's Hospital?
Job Summary
The Manager, Environmental Services oversees the hospital's environmental services operations, ensuring the highest standards of cleanliness, sanitation, and infection control. This role manages daily housekeeping, cleaning, waste management, and linen services while ensuring compliance with health, safety, and regulatory requirements. The Manager leads a team of staff, develops operational strategies, optimizes cleaning schedules, and contributes to patient satisfaction by maintaining a clean, safe, and welcoming environment.
Essential Functions
- Manages and supervises the environmental services team, including hiring, training, scheduling, and evaluating staff performance, while promoting professional development and adherence to hospital policies.
- Develops, implements, and monitors cleaning protocols and infection control measures, ensuring compliance with health and safety regulations, including high-touch surface cleaning and terminal cleaning procedures.
- Oversees the cleanliness and maintenance of all hospital areas, including patient rooms, operating rooms, waiting areas, restrooms, and administrative spaces, ensuring standards are consistently met.
- Coordinates and manages the hospital’s waste management processes, including handling, storage, and disposal of biohazard, medical, and general waste, in compliance with regulatory standards.
- Manages linen and laundry services to ensure proper handling, cleaning, and distribution of hospital linens, addressing any operational or quality issues promptly.
- Conducts regular inspections of hospital areas and staff performance to identify and resolve cleanliness, safety, and procedural issues effectively.
- Maintains and monitors inventory levels of cleaning supplies, equipment, and chemicals, ensuring cost-efficient purchasing and adequate stock for uninterrupted operations.
- Collaborates with nursing, infection control, facilities management, and other departments to align environmental services with patient care and operational goals.
- Prepares and oversees the departmental budget, ensuring cost-effective resource allocation and spending while achieving high-quality service delivery.
- Ensures proper maintenance and servicing of cleaning equipment, minimizing downtime and extending equipment life.
- Enforces and educates staff on safe work practices, including the proper use of cleaning chemicals and equipment, to minimize workplace accidents and ensure compliance with safety protocols.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Bachelor's Degree in Healthcare Administration, Facilities Management, Environmental Services, or a related field preferred
- 3-5 years of experience in environmental services, housekeeping, or facilities management required
- 1-2 years of supervisory or management experience in a healthcare setting required
Knowledge, Skills and Abilities
- Comprehensive knowledge of cleaning and infection control standards in a healthcare setting.
- Strong leadership, team-building, and staff management skills.
- Excellent organizational and time management abilities to handle multiple priorities effectively.
- Strong communication and interpersonal skills to collaborate across departments and with diverse staff members.
- Knowledge of waste management procedures, including biohazard and medical waste handling.
- Familiarity with safety protocols and regulatory requirements for healthcare facilities.
- Ability to analyze budgets, manage costs, and optimize resources effectively.
- Proficiency in using technology and systems for inventory tracking, scheduling, and reporting.
