What are the responsibilities and job description for the Client Support Representative position at Merit Heating and Air Conditioning?
Client Support Representative – HVAC Company
Location: [Your City, State]
Job Type: Part-time
Salary: Competitive pay based on experience
Are you a people person who loves helping others? Do you thrive in a fast-paced environment where every day is different? If so, we want YOU to join our team as a Client Support Representative at Merit Heating and Air Conditioning
About Us:
We are a fast growing HVAC company dedicated to providing top-notch heating, cooling, and air quality services to our clients. We believe in professionalism, great service, and treating clients AND employees like family.
What You’ll Do:
- Answer incoming calls, emails, and messages with a friendly and professional attitude
- Schedule HVAC service appointments and dispatch technicians efficiently
- Provide customers with information about services, pricing, and promotions
- Follow up with customers to ensure satisfaction after service calls
- Maintain accurate records in our customer management system
- Assist with invoicing, payments, and basic office tasks as needed
What We’re Looking For:
- Prior experience in customer service, call center, or office admin (HVAC or home services experience is a plus!)
- Strong communication and problem-solving skills
- Ability to multitask and stay organized in a fast-paced setting
- Comfortable using computers, scheduling software, and phone systems
- A team player with a positive attitude and a willingness to learn
- SERVICE TITAN experience a PLUS
What We Offer:
- Competitive pay and potential bonuses
- Paid training and opportunities for career growth
- A friendly and supportive work environment
- Paid time off and benefits (for full-time employees)
If you’re ready to be part of a company that values both its employees and customers, we’d love to hear from you!
How to Apply: Send your resume and a brief cover letter to info@meritheatingandair.com or call 605-368-1197 to learn more.
We can’t wait to meet you!
Job Types: Full-time, Part-time
Pay: $16.38 - $18.00 per hour
Expected hours: 25 per week
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Harrisburg, SD 57032 (Required)
Ability to Relocate:
- Harrisburg, SD 57032: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18