What are the responsibilities and job description for the Fulfillment Manager position at Merit Manufacturing?
Fulfillment Manager
Who We’re Looking For
At Merit Manufacturing, we don’t just fulfill orders—we deliver excellence! We’re looking for a Fulfillment Manager who thrives in a fast-paced environment, can juggle multiple priorities, and isn’t afraid to roll up their sleeves when needed. If you love keeping operations running smoothly, managing a dynamic team, and making sure customers get exactly what they need (on time, every time), this role is for you!
Your Main Responsibilities
- Leading a fulfillment team that flexes between 20-40 employees throughout the year. (Think of it as your own well-oiled machine!)
- Managing a group of supervisors who oversee inventory counts, warehouse operations, picking & packing, and all those little details that make fulfillment magic happen.
- Working directly with customers on issues, product launches, processes, special requests, and inventory counts—because great service is at the heart of what we do.
- Keeping a close eye on department expenses, including payroll and supplies—because budgets matter.
- Understanding the P&L so you can ensure the profitability of the fulfillment department. (If you know your way around a spreadsheet, even better!)
- Communicating clearly and effectively—whether it’s with your team, leadership, or customers.
Are you Qualified?
- A strong leader who knows how to motivate a team and get things done.
- A fast learner who can adapt to changing needs and isn’t afraid to jump in and help.
- Someone with basic P&L knowledge to help keep our department in the black.
- A problem-solver who can handle customer requests, process improvements, and daily challenges with ease.
- An excellent communicator—whether it’s explaining a new process to the team or working through a customer concern.
Experience
A minimum of 3 years experience in operations management, preferably in a fas-paced or high growth environment.
Experience in shipping, logistics, or a fulfillment center is not required but and understanding of these basics is highly encouraged.
Experience in scaling operations and managing cross-functional teams.
A Little About Us
Merit Manufacturing is a Contract Manufacturer in the Personal Care space.
We make products like Shampoo, Body Wash, Beard Oil, Lotions, and Laundry Detergent for nationwide brands that you’ve definitely heard of and might have even used.
In just 6 years of existence, we’ve growth dramatically each year and we’re not done yet.
We just moved into a state-of-the-art new manufacturing facility and it’s unlike anything our industry has seen. We worked hard to make this the coolest building you’ve ever worked in. Whether you’re a chemist in the lab or you’re working in the warehouse, you’ll be excited to come to work.
We are a company that truly cares about the growth and advancement of our employees. We exist to provide a safe and sustainable living for everyone who makes this company run, and we’re dedicated to that cause. Merit is a company where your voice can be heard and you can make a difference every day.
Why you Want this Job
- We reward our employees in creative and excessive ways.
- We believe people are our greatest resource.
- You can learn more and advance your career here.
- Every day is an opportunity for you to go home feeling like you did something of value.
Why you Don’t want this Job
- This isn’t a punch-in and punch-out kind of job. When you come to work we expect you to care about what you’re doing.
- Sometimes if we’re behind on production numbers, or our customers need product quickly, we run later shifts, longer shifts, or weekend shifts to get things done. We don’t always do this, but when we do, we’re looking for team players who are willing to help.
- We expect employees to keep learning and growing. If you’re here for a year, your role and responsibilities should be different based on what you’ve proven yourself capable of.
The Basics
Location: Warren, MI
Pay Rate: Negotiated based on Experience
Benefits:
- Healthcare
- Dental
- Flexible Time Off Policy
- Performance Bonus Opportunities
- Year End Bonus Opportunity
- Company events
Equality:
Merit Manufacturing is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard for race, religion, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
