What are the responsibilities and job description for the Operations Coordinator position at Merit Technologies?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Overview: We are seeking a proactive and detail-oriented individual. In this role, you will provide support to our IT engineering team, handle quoting and procurement, inventory management, and general office operations. The Operations Coordinator will report to the Manager, Administrative Operations.
Key Responsibilities:
IT Support & Help Desk Triage:
IT Support & Help Desk Triage:
- Serve as the initial point of contact for all incoming help desk calls, including creating and updating tickets in the ticketing system.
- Collaborate with the engineering team on ticket assignment and escalation
Quoting & Procurement:
- Provide quotes of IT equipment and/or software to our clients based on engineering recommendations
- Procure IT equipment and/or software for our clients, as well as internally
- Track and maintain procurement from quoting to purchasing in our system
Inventory Management:
- Oversee the management and tracking of IT assets, including computers, and peripherals both internally and for our clients, utilizing our inventory management system
- Regularly audit inventory to ensure accuracy and readiness.
Office Management:
- Manage office supplies, ensuring necessary items are always stocked and organized. This includes ordering company apparel for employees.
- Coordinate meetings
- Booking employee travel
- Receive deliveries
- Company vehicle maintenance – includes keeping insurance up to date, scheduling of service, etc.
- Provide administrative support for general office operations as needed
Required Skills & Qualifications:
- Office 365 applications, including SharePoint, OneDrive, and Teams
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Ability to work independently and in a team-oriented environment.
- Strong problem-solving skills and attention to detail.
Preferred Skills:
- Experience with office management and coordinating daily office functions.
- Familiarity with asset management and inventory tracking software.
