Online Sales Consultant - Austin

Responsibilities

The Online Sales Consultant will respond to new home sales phone calls, emails, web inquiries and chat inquiries and directs pre-qualified leads to the appropriate sales office at a Meritage Home community. WiIl serve as the first point of contact and local market expert in Austin, TX for all new leads and as the liaison between new homebuyers and the onsite sales associates.

The Online Sales Consultant will be responsible for :

• Respond to all internet leads immediately, upon initial request for information.
• Respond to caller inquiries immediately or at maximum within 1 hour from initial call.
• Engage with chat inquiries immediately during designated business hours.
• Build rapport with the prospective buyer, or buyer's agent answer questions, take them through the discovery process, highlight energy efficient features, community amenities, and special features, review the variety of plans and customizable options, or otherwise provide the prospective buyer or realtor with enough information to generate further interest.
• Utilize lead management software (Salesforce) to manage and nurture leads and realtors through a series of follow-up to maintain continuous engagement and uncover incremental sales.
• Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
• Schedule initial appointment between the customer with or without a realtor, and Sales Associate.
• Initiate and maintain email drip / nurture campaigns using Salesforce CRM.
• Maintain relationships with on-site Sales Associates through regular contact, attend sales rallies and participate in ongoing training.
• Coordinate with the Marketing Department to maintain the accuracy of the information on the website and all internet related marketing.
• Responsible for product and community knowledge to assist in generating internet of CommunityKnow size, number of homes, future plans and area details for local property taxes, HOA fees, the area around the community – Interstates, Shopping, Schools, Churches, Product KnowledgePlans, features, pricing, warranties, we differ from the competitionMaintain knowledge of local markets, Real Estate laws / rules, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
• Provide an exceptional customer experience.
• Follow outlined workflow processes for each lead type to ensure proper follow-up and to keep customers engaged.
• Conduct outbound call campaigns to reach out to current Meritage Homes’ customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc. and schedule appointments.

earlycareer

LI-SD1

Qualifications

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Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including :