Responsibilities
The Online Sales Consultant will respond to new home sales phone calls, emails, web inquiries and chat inquiries and directs pre-qualified leads to the appropriate sales office at a Meritage Home community. Serve as the first point of contact and local market expert in DFW for all new leads and as the liaison between new homebuyers and the onsite sales associates.
The Online Sales Consultant will be responsible for :
- Respond to all internet leads within 2 hours of initial request for information.
- Respond to caller inquiries immediately or at maximum within 1 hour from initial call.
- Engage with chat inquiries immediately during designated business hours.
- Build rapport with the prospective buyer, answer questions, take them through the discovery process, highlight energy efficient features, community amenities, and special features, review the variety of plans and customizable options, or otherwise provide the prospective buyer with enough information to generate further interest.
- Utilize lead management software (CRM) to manage and nurture leads and realtors through a series of follow-up to maintain continuous engagement and uncover incremental sales.
- Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
- Schedule initial appointment between the customer and Sales Associate.
- Initiate and maintain email drip / nurture campaigns using Salesforce.com.
- Maintain relationships with on-site Sales Associates through regular contact, attend sales rallies and participate in ongoing training.
- Coordinate with the Marketing Department to maintain the accuracy of the information on the website and all internet related marketing.
- Responsible for product and community knowledge to assist in generating internet leads.
Concept of Community
Know size, number of homes, future plans and restrictions
Know the area around the community - Interstates, Shopping, Schools, Churches, etc.Extensive Product KnowledgePlans, features, pricing, warranties, etc.
How we differ from the competition.Maintain knowledge of local markets, Real Estate laws / rules, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
Provide an exceptional customer experience.Follow outlined workflow processes for each lead type to ensure proper follow-up and to keep customers engaged.Conduct outbound call campaigns to reach out to current Meritage Homes’ customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc. and schedule appointments.Qualifications
Education :
Minimum High School diploma, some college coursework or Bachelor’s Degree is preferredExperience :
Previous experience in Internet Sales or Marketing, outside sales, or lead generation preferred.A real estate license if required by assigned state.Technical Skills :
Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.Ability to upload photos, edit and manipulate information, and perform other web-based tasks.Interpersonal / Communication Skills :
Strong Oral / Written communication skills; excellent Telephone Skills.Excellent Interpersonal skills; ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types.Proven email and phone communication skills.Ability to present oneself with the utmost in professionalism.Customer-driven presentation skills, and the ability to communicate with confidence.Ability to influence others and overcome objections.Strong closing skills with ability to ask for and secure appointments.Team Player; with a demonstrated ability to work within cross-functional teams.Judgement :
Sound judgment with a high level of integrity.Accurate; with keen attention to detail.Self directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight.Mental Abilities :
Ability to give, receive, analyze information, and interpret buyer concerns / questions in order to determine the root issue to achieve a successful conclusion.Highly organized, detail-oriented, and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment.UNIQUE REQUIREMENTS :
Travel :
Position may require some travel to communities as assigned.Work Environment :
Work is performed from home as a remote position. (Minimum requirements for home office set up - High-speed internet, etc.)The Online Sales Consultant must live in the DFW area to attend meetings and events. Candidates residing outside of the DFW area will not be considered.Work Schedule :
Work hours will be determined based on Division assignment. In general, a majority of work hours will be performed during what is considered to be normal business hours, however based on Divisional assignment the job may be required to work earlier or later than normal business hours. The job requires weekend work in most schedules to support Meritage Homes communities nationally.Overview
Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR® Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.
When joining Meritage Homes, you and your career can benefit in several ways, including :
A work environment that encourages creativity and innovative ideas from every levelAn organization that lives by its core values everydayTeam atmosphere where every individual is considered a vital assetState of the art technology to provide an optimal working environmentA competitive pay structureStrong benefitsFlexibility in work-life integrationTeam-oriented environment where all individuals play an integral role in the companyOpportunity to further your career in a growing national organizationMaintain a competitive drive to be the best
