What are the responsibilities and job description for the Member Consultant- Lawrence position at Meritrust Credit Union?
Description
The Member Consultant provides an exceptional in-branch experience by actively engaging with members on a personal basis to determine products and/or services that simplify the member’s life. Responsibility to the member includes processing transactions, introducing products/services, fulfilling service events or transitioning to a specialized service representative, educating on use of products/services, and identifying and transitioning qualified referrals.
The Member Consultant provides an exceptional in-branch experience by actively engaging with members on a personal basis to determine products and/or services that simplify the member’s life. Responsibility to the member includes processing transactions, introducing products/services, fulfilling service events or transitioning to a specialized service representative, educating on use of products/services, and identifying and transitioning qualified referrals.
- Establish new member relationships, opening appropriate consumer and deposit accounts based on financial needs.
- Retain and build existing member relationships using a consultative approach. Advise members of relevant products and services.
- Provide account servicing and maintenance. Assist with problem resolution for members, in accordance with established procedures and regulations. For more complex transactions, transition member to remote service.
- Process transactions efficiently and accurately while using transaction detail to ascertain additional needs. Transaction processing time is used to determine if member needs are being met.
- Instruct members as appropriate on products/services to ensure maximum benefit, use and comfort.
- Ensure required documentation is completed thoroughly and accurately. Should a deficiency be identified later, follow up quickly with member to resolve.
- Promote benefits of self-service banking (e.g., e-ATMs, on-line banking, mobile banking) to members.
- Assist members with obtaining consumer loan products by accepting loan applications and partnering with direct lending team to facilitate member funding.
- Identify qualified referrals and transition member to the appropriate referral partner (e.g., investments, mortgage, small business).
- Stay abreast of all current and developing products/services offered to members and, when possible, utilize all credit union services in order to assist members effectively.
- Complete defined on-boarding process to ensure enhanced member experience.
- Continually survey branch to ensure zones are functioning and adequately supplied.
- Perform branch specific duties including, but not limited to, balancing vault, managing recyclers and coin machine, processing night deposits, ordering/preparing currency, completing audit duties, and assisting with opening/closing branch as scheduled.
- Actively embrace the universal associate concept. Support fellow employees, adapt to modifications promptly, promote a positive team environment in the branch, and work with branch associates to meet goals.
- Excellent interpersonal and communication skills.
- Experienced team player in a goal-oriented environment.
- High school diploma required. Post high school education, or equivalent, preferred.
- Background in sales, education, and/or finance helpful.
- Excellent computer skills. Comfortable with technology.
- Financially astute.
- Must be able to work a flexible day/time schedule to include Monday through Saturday business hours.
- Must be able to stand for long periods of time.
