What are the responsibilities and job description for the Service Technician position at Meritum Energy Holdings?

Job Details

Job Summary

The CDL Service Technician will be responsible for the installation, repair, and maintenance of propane / fuel equipment, in addition to providing propane and / or refined fuel deliveries in a safe and efficient manner, with a key focus on customer satisfaction.

To ensure success, one must have a willingness to multitask, a passion for customer service and the aspiration to be involved with building a local business. This will require excellent communication skills, a positive attitude in the face of challenges and the ability to execute on identified solutions. Above all else, personal safety and the safety of our customers must take on the highest priority.

Ultimately, a top-class Service Technician will provide excellent customer service through efficient deliveries, expert installation services and dedicated support to all our customers.

This position will support our Pico Propane and Fuels location in Odessa, TX.

Duties / Responsibilities :

Travels to customers' homes or place of business
Prep, stage and Installs tanks for new customers
Repairs equipment such as LP Furnaces, Water Heaters, LP appliances
Suggests areas where equipment should be set up Site surveys
Troubleshoots problems with existing equipment
Tests old and new installation along with testing connections
Provides customers with verbal and written operating instructions for new equipment
Maintains equipment and cleans up after the job is complete
Records and maintains stock levels
Maintains the work vehicle and general maintenance of the vehicle

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Qualifications

Required Skills / Abilities :

Proven work experience as a Service Technician highly preferred

Advanced knowledge of propane and refined fuel systems

Ability to obtain TX RRC service and installation certification within twelve (12) months of employment (if not already certified)

Ability to solve problems and repair equipment on site

Ability to effectively and efficiently use navigation tools such as GPS, smartphone apps, and / or web-based or physical maps

Ability to maintain accurate logs and records

Ability to carry out a series of instructions with limited supervision

Knowledge of Federal Motor Carrier Safety Regulations

Willingness to learn , grow, and uphold a customer focused culture that continually strives to exceed expectations

Support growth and retention efforts

Education, Certification, Licenses Required :

High school diploma or equivalent required

CDL A or B required

Service Technician License, highly preferred but not required

Must have a valid driver’s license with a clean driving record

Physical, Mental, and Behavioral Requirements :

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

Position requires the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to heavy weights of 10 to 100 lbs. for approximately 90% of the work shift.

Ability to regularly climb in and out of a commercial motor vehicle, multiple times per work shift

Good hand eye coordination, arm hand and finger dexterity, including the ability to grasp and visual acuity to operate equipment is required, including at night.

Frequent sitting, reaching with hands and arms

Must be able to speak and hear

Position is subject to pre-hire DOT medical certification requirements and drug and / or alcohol testing, as well as a physical abilities test performed by a company provider

Must pass pre-employment screening and background check

Position may require working evening hours and weekends as needed

Work is normally performed outside where exposure to conditions of extreme heat / cold, fumes, airborne particles and gases is common.

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