What are the responsibilities and job description for the Patient Experience Liaison position at Meritus Medical Center Inc?
The Patient Experience Liaison works with patients, families, and visitors to address concerns or special needs that may arise during their course of treatment. The Patient Experience Liaison works directly with various members of the healthcare team, hospital departments and administration to solve problems that patients, families and visitors may have with the goal of facilitating a positive experience during their time within the hospital. The Patient Experience Liaison acts as an intermediary between hospital departments and the patients, families and visitors to bring the most effective healthcare treatment and positive inpatient hospital experience.
Education – High School Diploma or the equivalent required.
Experience – Previous experience in patient-centered care area preferred.
Licensure/Certification – N/A
Knowledge/Skills/Abilities – Anticipates customer needs, understands their expectations and responds appropriately. Treats others with compassion, fairness, courtesy and respect while honoring their uniqueness. Willingly works with other to identify and achieve common goals. Enthusiastically approaches their role and displays pride in the organization. Takes personal responsibility for doing the right thing. Optimizes the talents of self and other and the use of time, materials and equipment. Must demonstrate exceptional communication skills along with excellent customer service skills. Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure.
Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the first day of the month following 30 days of employment, along with life insurance, short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Strength Through Diversity
Meritus Health believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Meritus Health, and we expect a record of achievement and advancement as we meet our mission.
Our commitment to equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to create joy at work and reach their potential.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
