What are the responsibilities and job description for the Commercial Lending Servicing and Operations Manager position at MERIWEST CREDIT UNION?
Commercial Lending Servicing and Operations Manager
Business Services
Position Summary
Manage the commercial loan portfolio by servicing requests for direct and participation loans and helping to resolve delinquency and problem loans. Ensure compliance with state and federal laws and regulations (e.g., NCUA and DBO), and MCU loan policies, guidelines, and procedures. Maintain quality control for commercial loan operations of direct business loans and participations purchased or sold, ensuring proper controls are in place. Preserve the integrity of business loan portfolio data for accurate reporting. Recommend workflow improvements for operations processing and servicing to support smooth operations. Collaborate with the manager to recommend necessary next steps. Provide support to Business Banking on various projects and initiatives.
Essential Duties and Responsibilities
- Manage the processing, documentation, and closing of commercial loans, ensuring all documents are accurate and complete and other servicing aspects of the commercial loan portfolio. Review completed and properly signed loan documents are consistent will proper approvals and loans have been properly booked.
- Manage the various system specifications and requirements relating to business lending, for compliance and proper functioning. Work with accounting and other internal stakeholders to ensure proper loan accounting and loan data management. Monitor changes and enhancements, making data reporting changes as appropriate. Assist management with information and reports requested by regulators, examiners, and auditors, as needed.
- Reviews approved credit memos and related documentation for accuracy and compliance prior to customer signing and boarding. Completes post funding reviews for accuracy and completeness with approved terms and conditions and boarding on operating system. Reviews loan covenants and conditions of approval. Ensures loan documentation meets standard requirements.
- Demonstrate active problem loss prevention and recognition by taking appropriate and timely action as needed. This is evidenced by a clear understating of all rules, regulations, federal and state laws, loan policies, guidance, and procedures to ensure compliance and safety and soundness.
- Insure proper recordkeeping of general ledger accounts and budget line items. Oversee accuracy of information on Business Services and links..
- Review and recommend enhancements and improvements operational policies, procedures, best practices and guidelines.
Must comply with all credit union policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Minimum Qualifications
- Five years to eight years of similar or related experience, including preparatory experience.
- A college degree with a concentration in finance or business management, is required.
- A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
- Extensive knowledge of commercial and real estate lending practices and procedures. Must have experience analyzing business financial statements and assessing the viability of businesses; must have excellent communication and the ability to work with a diverse group of members and staff. Working knowledge of Microsoft products and various vendor platforms is necessary.
Do you want to be valued as an employee?
Employees are Meriwest’s most valuable resource. We provide competitive wages and a supportive environment that promotes career advancement. Meriwest utilizes a grading system to determine salary ranges for all positions. Each grade is assigned a salary range which consists of a minimum, midpoint, and maximum rate. The Commercial Lending Servicing and Operations Manager position is a grade 13.
- Target Range: $110,293.84 to $137,867.30*
*The target range for entry in a new position is between the minimum and midpoint of the range, depending on experience and qualifications.
In situations where a more qualified candidate may possess additional experience, there is potential for this role to evolve into a Director of Commercial Loan Operations position, which is classified as a Grade 14. The salary range for the Director of Commercial Loan Operations is $124,170.74 to $155,213.43.
- We also offer an excellent, fully comprehensive benefits program, including:
- Medical/Dental/Vision on the first day of employment for full-time employees
- Free Long Term Care Insurance for employees
- Tuition Reimbursement/Student Loan Repayment Program
- Pension Plan/401K
- Bonus and incentive potential
- Generous Paid Time Off ( PTO)/ Holiday program
- Career growth support and planning programs
- In-house fitness center
- Discounts on new Mortgage after 6 months of employment
Meriwest is an equal opportunity employer that is committed to inclusion and diversity. All qualified applicants will receive consideration for employment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Salary : $110,294 - $137,867
