What are the responsibilities and job description for the Adobe Delivery Lead, Americas position at Merkle?
Company Description
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that improve people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology create improved marketing results and competitive advantage. With 9,600 employees, Merkle is headquartered in Columbia, Maryland, with 50 additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
Diversity is embedded in who we are and all that we do : our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can succeed. Our differences make us richer and ensure stronger relationships with each other and foster greater impact for our clients. We engage with our communities to promote positive social impact by promoting equity and working to create a digital society that works for all. Merkle is an agency of dentsu
Job Description
The America's Generalist Delivery Leader is accountable in partnership with the America's solutions leadership team for successful achievement of our Solutions objectives in the Americas region. This leader will collaborate with sales, client management and delivery across dentsu's creative, media and customer experience management service lines and CXM's Data & Analytics, Experience and Commerce, Activation and Technology Strategy practice areas to win and successfully deliver client engagements.
This leader will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, multi-disciplinary client engagements. Specifically, this leader will be responsible for delivery across dentsu's end to end client lifecycle - from RFP response to client sunsetting.
This leader will be measured by the financial performance of their client accounts (margin, specifically top line revenue, secondarily), the TRR scores of their client, the happiness and retention of the internal team and the quality and efficacy of the work the team delivers.
JOB ROLE :
In the sales process :
- Represent the uniqueness of CXM's program management capability in the new business process by tailoring operating model frameworks to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.
- Craft approach and timeline for operating model (structure, process, toolset) definition and pricing for client pitches.
- Partner with finance, client engagement and practice area solutions and operations to model and price new client business.
- Design the operating model for the client engagement - team models & structures, workstreams, processes and toolset.
Upon award of client engagement :
Delivering the work :
Until there is a robust program team in place, serve as the COO and lead program executive on client accounts. This could take the form of running the PMO on behalf of the client, being a member of a PMO / TMO for a client or running an initiative outside of client PMO structures.
Specifically responsible for :
Execution Standards
New Business Pursuits
Delivery Excellence
Discipline & Team
Qualifications
Additional Information
The anticipated base salary range for this position is$235,500k - $380,075k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and / or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.
LI-LD1
About dentsu
Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society .
We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and / or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
Salary : $235,500 - $380,075
