Veterinary Front Desk Supervisor

Veterinary Front Desk Supervisor – Because You’re Basically the Glue Holding Everything Together

Let’s be real—being a veterinary receptionist isn’t for the faint of heart. You’re the first voice people hear when their dog eats something unholy, the friendly face that soothes a stressed-out cat parent, and the mastermind who somehow keeps the entire front desk from descending into chaos. You don’t just answer phones and schedule appointments—you orchestrate the flow of the entire hospital.

At Mermaid Vet Hospital, we believe in actually using the skills you bring to the table, not just sticking you behind a desk to smile and nod. You’ll be empowered to problem-solve, work semi-autonomously, and make a genuine impact on the client experience. We want someone who thrives in a fast-paced environment, keeps their cool under pressure, and can throw in a well-timed joke to break the tension when the waiting room is packed, and someone just walked in with a surprise litter of kittens.

What You'll Be Doing:

• Being the face of the clinic – You set the tone for the client experience, so if you like making people feel welcome and respected, you’ll fit right in.
• Running the show up front – Scheduling, answering calls, checking in patients, taking payments—you know, all the things that keep the hospital from falling apart.
• Reading the room – Knowing when to be efficient and professional, when to provide emotional support, and when to crack a joke to keep things light.
• Problem-solving like a boss – No two days are the same, and we need someone who can think on their feet (or at least dramatically sigh and then figure it out).
• Keeping things fun and functional – We take our medicine seriously, but we like to keep the vibes good. No toxic workplaces here.

What We're Looking For:

• Someone who can multitask without their brain short-circuiting.
• A natural people-person who can handle both happy puppy visits and “why is this so expensive” conversations with equal grace.
• The ability to work independently and take initiative—if you see something that needs to be done, do it.
• A healthy sense of humor (if you can’t laugh at the occasional absurdity of vet med, you won’t make it).
• Bonus points if you can wrangle a printer when it inevitably decides to rebel.

What We Offer:

• A team that actually values you (no, really).
• A workplace where your ideas are heard and your skills are fully utilized.
• Competitive pay, benefits, and all the usual good stuff.
• The chance to work somewhere that actually cares about clients, patients, and staff—because being miserable at work is so last season.

If you’re nodding along thinking, Yeah, that sounds like my kind of place, we’d love to meet you. Apply today, and let’s see if we’re a match!

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $17 - $22