What are the responsibilities and job description for the IT Systems Administrator position at Merola Tile?
Merola Tile is a leading national tile distributor that proudly imports high quality, on-trend and emotionally inspiring tiles from around the world to suit a diverse flooring market.
The NJ Division of Merola Tile employs approximately 130 people and distributes tile in the U.S. and Canada through The Home Depot, independently owned tile showrooms, and numerous e-commerce retailers under the Merola Tile, SomerTile, and Elite Tile brand names. SomerTile has been recognized as one of the INC 5000's fastest growing companies for 3 years straight and named one of New Jersey's Top Workplaces of 2019, 2020, and 2021.
Role and Responsibilities
- Provide support for a diverse range of in-house systems including ERP databases, Microsoft 365 suite, EDI platforms, CCTV system, WMS software, web filter, active directory, printing network, ticketing system, and other critical IT assets, ensuring seamless functionality and resolving technical issues across departments.
- Collaborate with department heads to assess workflow inefficiencies and identify opportunities for AI integration, leading cross-functional teams in the successful implementation of AI-driven solutions to optimize processes and enhance productivity company-wide.
- Manage Network : Oversee server rack configuration, patch new cables / ports, manage firewall, web filter, create new connections for phone / network, crimp ethernet cables, monitor network performance, define network policies, procedures, and uphold security measures
- Lead and drive strategic operational projects aimed at enhancing the efficiency and integration of business systems.
- Handle escalated and high-level support tickets, providing expert problem-solving skills to resolve complex issues efficiently. Assist L1 and L2 with incoming support requests.
- Oversee the development and optimization of the company network to ensure robust connectivity and security protocols.
- Collaborate with Level 1 (L1) and Level 2 (L2) support teams to facilitate knowledge sharing, improve service delivery, and support the rollout of key projects.
- Coordinate cross-functional teams to ensure seamless execution of projects, from initial planning through to successful implementation, adhering to industry best practices and achieving predefined objectives.
- Maintain inventory : Have updated count of hardware, Order new hardware or software according to needs, keep server room clean, organize server rack cabling, label hardware with host name, review other department IT related purchase requests
- Spearhead initiatives in warehouse automation, implementing solutions that increase efficiency, accuracy, and throughput in logistics operations.
- Create and Maintain IT SOPs : Create Standard Operating Procedures for common IT tasks, Update previous SOPs with leadership guidance.
- Install and integrate new server hardware and applications : Push updates to all servers, monitor server performance, inspect server rack integrity.
- Assist with training and development of JR IT Systems Administrator, to ensure role has access to all appropriate tools, information and training to best fulfill role and responsibilities
Qualifications and Education Requirements
Preferred Skills
Competencies
Physical Demands
Additional Notes
COMPANY CORE VALUES
Merola Tile Fundamentals
We stay true to our mission statement "Improving Homes. Improving Lives." With our product we improve homes, but it is with our collective effort that we improve lives. Our Fundamentals describe the values, behaviors, principles, and practices that are the foundation of our unique workplace. It explains how we relate to each other, our clients, and even our suppliers. It's who we are, and it's what drives our extraordinary success. It's our commitment to each other to improve our lives
Merola Tile Brands, Benefits, & Perks :
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Merola Tile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
