Join an award-winning, Federally Qualified Health Center that provides quality, integrated medical, dental, and behavioral health care for the Jewish community.
Position Focus Director of Operations
Strategic Leadership
- Collaborate with the COO and the senior leadership team to develop and implement strategic initiatives that enhance clinic operations and achieve organizational goals.
- Provide leadership, guidance and supervision to department managers and staff to ensure alignment with organizational objectives.
- Build and maintain a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.
- Conduct regularly scheduled meetings and training to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
Operational Efficiency
Oversee the day-to-day operations of the clinics at all sites, including patient flow, scheduling, staffing, efficiency, productivity and financial performance.Develop and implement policies, procedures, and protocols to streamline operational processes and enhance the overall patient and provider experience.Integrate technology to enhance the overall patient and provider experience by automating and streamlining tasks.Process Improvement
Drive initiatives to maintain and improve patient experience in every encounter, including creating and monitoring key performance indicators (KPIs), conducting regular audits, and implementing quality improvement measures.Collaborate with clinical and administrative staff to identify opportunities for process improvement and implement best practices to ensure high-quality healthcare delivery.Patient Experience
Champion a patient-centered approach by setting clear customer service standards and expectations and ensure that the centers maintain high standards of patient satisfaction.Oversee patient feedback mechanisms and implement strategies to address patient concerns and enhance the overall patient experience.Financial Assessment
Collaborate with the Finance Department to assess financial performance, identifying key areas for optimization to maximize revenue generation while maintaining the highest standards of care.Utilize data-driven insights and financial analysis to develop strategies that enhance operational efficiency and revenue growth opportunities.Implement proactive measures to address any financial challenges or inefficiencies, ensuring a sustainable financial model that supports our mission of providing quality healthcare services to our community.Effective Communication
Develop and implement effective communication between all sites. This may include the use of communication tools, regular meetings or digital formats.Establish clear communication channels to ensure information flows smoothly between departments, sites and clinal and administrative staff.Organization and Community
This is an award winning, and growing FQHC that caters to the Jewish community.This is one of the quickest growing and most popular areas that is central to Jewish life on the east coast.Requirements for Director of Operations
Bachelor's degree in a relevant field (Business, Healthcare etc.)
Proven experience in project management and / or leadership position.
Demonstrated experience in successfully leading and executing projects.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Highly organized and detail oriented.
Proficient in healthcare management tools and software.
Relocation assistance is provided
