QA Tester II, Application Development MB

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What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Business Unit: Technology

Department: Technology Development

Job: Quality Assurance Tester II

Title: Quality Assurance Tester II, Technology Development

Job Level: N/A

FLSA Status: Exempt

EEO Category: N/A

Job Grade: N/A

Position Summary

Define, develop, maintain, and execute test scripts on time and escalate issues and risks as appropriate to ensure project stays on track. Responsible for defect ownership from identification to closure. Ensures the product testing is complete and of high quality prior to sign off.

Essential Functions

• Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines: Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.
• Recommends program improvements or corrections to developers.
• Tests program for validity of results, accuracy, reliability, and conformance to establishment standards.
• Detects error codes or interruption of program and corrects errors.
• Identifies differences between establishment standards and user applications and suggests modifications to conform to standards.
• Performs tests to locate and correct program operating error following installation of program.
• Conducts compatibility tests with vendor-provided programs.
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• Evaluates proposed software or software enhancement for feasibility.
• Develops utility program to test, track, and verify defects in software program.
• Seeks to recognize areas for internal improvement and develop plans for implementation of such improvements.
• Maintains a working knowledge of company policies and procedures, regulatory policies, and legal procedures to ensure all measures comply.
• Demonstrates a positive, professional, and supportive attitude about the company and when working with co-workers, vendors and the public, whether contact is by mail, telephone or in person.
• Completes all other assigned duties and assignments as directed by the IT Development Manager.
  
  

Compliance With Laws & Regulations

• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
  
  

Education And Experience

• Four to six (4-6) years of experience as a QA tester is required.
• Bachelor’s degree is preferred.
• One (1) year of .net experience and one (1) year performance testing is preferred.
  
  

Summary Of Qualifications

• Experience with SQL, relational databases and RDBMS to enable data validation is required.
• Experience with APIs, JSON/XML and Postman to enable API call validation is required.
• Knowledge of deployment pipelines and associated tools is preferred.
• Knowledge of Visual Studio and SCM tools is preferred.
• Knowledge of Selenium and how to execute test scripts is preferred.
• Experience with Jira, or other issue management system, is required.
• Experience with Jira’s advanced search using JQL is preferred.
• Ability to solve practical problems and deal with a variety of on-going issues.
• Effective planning, organization, documentation, time management, and problem solving skills.
• Must be responsible, flexible, and possess strong analytical skills.
• Communicates effectively both orally and in writing; presents ideas in a clear, concise, understandable, and organized manner.
• A sound commitment to provide the high level of service necessary for accomplishment of the job and organization objectives while creating and maintaining a positive work environment.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to work effectively under pressure; handle a variety of assignments simultaneously; and flexibility, ability, and willingness to work at a rapid pace in strict time frames.
• Professional demeanor and appearance are necessary as well as personal work habits that inspire the best in others.
• Ability to work independently and without direct or continuous supervisory support.
  
  

Work Environment/Physical Demands: Light

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Security Responsibilities - General

This classification requires heightened security awareness to safeguard the Bank's data, including customer non-public personal information. This security level means that the job includes exposure to all categories of Bank data, including customer non-public personal information.

General Disclosure

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all work requirements that may be inherent to the position. In addition, the incumbent may be called upon to personally handle projects or assignments not usually related to the position’s day-to-day activities. Understand and comply with laws and regulations that are applicable to my job function. Understand and comply with company policies and procedures that are applicable to my job function.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
  
  

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.