What are the responsibilities and job description for the Specialist I, Fraud Strategy & Prevention position at Merrick Bank?
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What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Essential Functions:
- Subject Matter Expert in detection, investigation, and prevention of synthetic, identity, and new account application fraud.
- Provides recommendations supported by data in the implementation of new fraud alerts and controls.
- Ability to conduct deposit risk investigations.
- Collaborates with Fraud Strategy, Fraud Operations, and Account Originations teams to resolve escalated issues.
- Determines action required based on established procedures and works with supervisor to handle more complex cases.
- Analyzes application data and recommends process improvements to prevent and mitigate fraud.
- Communicates with the Compliance department when a SAR is required.
- Conducts investigations of escalated alerts/cases of potentially suspicious activity and potential fraud across verticals.
Compliance with Laws & Regulations:
- Responsible for complying with all of the Bank’s internal control policies and procedures.
- Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
- Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
- Ensure compliance with anti-money laundering, including KYC and gaming regulations.
Education and Experience:
- An Associate's Degree in a related field is required, two years of related and equivalent experience accepted in lieu of education requirement.
- Two (2) years of e-commerce and/or financial environment within a Financial Crimes Unit or equivalent is preferred.
Summary of Qualifications:
- Proven ability to work effectively in a production environment.
- Strong Leadership skills
- Able to communicate effectively and professionally with external and internal customers via telephone and written communications.
- Proven effective planning, organizational, time management, and problem-solving skills.
- Proven ability to work effectively under pressure. Skill at handling a variety of assignments simultaneously. Flexibility and willingness to work at a rapid pace in strict time frames.
- Experience with, and demonstrated skill at, the following: Word Processing, Spreadsheets, E-Mail, and Database software.
Our Employee Value Proposition
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.
