Specialist I, NE Compliance

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What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines : credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary :

This role supports the overall direction of the compliance activities of Merrick Bank Corporation (the "Bank"). This position is responsible for assisting in the administration of the Bank's compliance training program and complaint management program. This person will also assist in compliance processes related to affiliate monitoring, risk management, regulatory change management, and the investigation of potential suspicious activity as part of the Bank's BSA program. The primary duties are listed below.

Essential Functions :

As directed by Compliance Management and / or Chief Compliance Officer :

• Assist in the overall implementation of the Bank's Compliance Management System.
• Provide ongoing administration of the Bank's compliance training program and management of training courses in the online learning management system. Create necessary reporting to provide insights to Bank Management, and to ensure general compliance with regulatory training requirements.
• Assist in the development of training materials to provide employees with accurate, precise, and effective regulatory training. Tailor the content and presentation of trainings based upon regulatory requirements, business processes, and industry trends.
• Participate in the effective management of complaints at the Bank, including intake and management of consumer complaints and related regulatory inquiries, as well as coordination with various business units and management to ensure effective identification, analysis, and resolution of complaints.
• Assist in managing compliance programs related to Regulation W, Regulation O, and other applicable regulatory requirements.
• Perform investigations into potential suspicious activity. Prepare Suspicious Activity Reports to be filed with the appropriate regulatory agencies. Retain all needed records of suspicious activity investigations, Document investigations in the system of record.
• Perform administrative duties related to issues oversight and compliance findings (e.g., record maintenance, stakeholder notifications, etc.)
• Assist with impact assessments for regulatory changes and coordination of response across multiple lines of business.
• Assist with the management of compliance risk assessments - report preparation, stakeholder communications, and maintenance of records
• Maintain compliance related policies and procedures to ensure continued applicability and accuracy.
• Report to the Chief Compliance Officer on any suspect violations of law, regulations or non-compliance to Company policy and take responsibility to ensure resolution.
• Assist in preparing material and resources for regulatory examinations.
• Demonstrate an ability to adapt to any changes in the regulatory environment.
• Perform other compliance related duties as assigned by Compliance Management and / or Chief Compliance Officer.

Compliance with Laws & Regulations :

Education and Experience :

Summary of Qualifications :

Our Employee Value Proposition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.