What are the responsibilities and job description for the Client Support Technician position at Merrillville Community School Corporation?
This position is a corporation wide position. The CST position will be assigned to an MCSC building(s) and provide service to that building(s). Technology hardware, software, network, and AV support at building level for technology equipment located in offices, classrooms, and labs located within the Merrillville Community School Corporation.
RESPONSIBILITIES:
- Troubleshoot, install, repair, and maintain client computing devices including hardware, software, and peripheral equipment.
- Troubleshoot, repair, and maintain AV equipment.
- Perform basic network troubleshooting and repairs to network equipment and wiring.
- Install and maintain network cabling.
- Install and maintain AV equipment.
- Log all support desk calls and support activities in the work order database.
- Engage technology staff as necessary to resolve issues and provide suggestions for improvement.
- Relocate client computers, AV equipment, and peripherals as needed.
- Maintain asset database for client devices and peripherals
- Perform preventative maintenance on technology hardware and software.
- Monitor equipment and property following standard computer operations security procedures.
- Must have a personal vehicle capable of transporting equipment from building to building.
- Provide timely updates to customers on the status of their calls.
- Perform other duties as assigned by the Director of Technology & CTE,
QUALIFICATIONS:
- High School diploma and/or a combination of education and professional experience as approved by the Director of Technology & CTE.
- Minimum of 1 year of professional experience in providing technical customer support.
- Experience with Microsoft operating systems such as Windows OS, productivity applications such as Microsoft Office and Google Apps for Education, hardware maintenance and repair, and fundamental network operations.
- Demonstrate a positive attitude and high level of interpersonal skills, capable of multitasking and understanding the importance of working in a time-critical environment to satisfy customer needs.
- Effectively converse with customers using proper telephone etiquette and good listening skills.
- Exhibit professional maturity and ability to work under pressure.
- Be a quick learner and highly self-motivated.
- Strive to continuously build knowledge and skills
- Able to meet travel requirements
Merrillville Community School Corporation is an Equal Opportunity/Affirmative Action Employer
