What are the responsibilities and job description for the Customer Service/Coordinator position at Merry Maids of North County San Diego, CA?
- Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, and updating accounts payable system with current invoices.
- Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
- Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and disinfection services.
- Assists with new hire paperwork, orientation, and training.
- Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
- Answers phones and directs calls to appropriate party.
- Confirms customer appointments.
- Prepares laundry for the following day.
- Maintains cleaning supplies and equipment
- As needed may deliver supplies to teams
- Perform quality control checks and/or calls with customers
- High school diploma/general education degree (GED) plus 2 years of customer service required
- Personal time management and organizational skills
- Verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to drive to customer homes as needed
- Ability to read and understand cleaning instructions indicated on customized service reports
- Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)
Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!
As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager.
We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.
Ready to create brighter days for you and our customers?
Apply today!
This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Salary : $16 - $18
