What are the responsibilities and job description for the Customer Service position at Merry Maids of St. Augustine?
Immediate Opening for a Full Time Office Assistant/ Customer Experience Coordinator
Turn your 2 years of office experience into an amazing opportunity with Merry Maids!
Company and Culture
Looking for a job that you can balance family life and make a living off of without working nights or Sundays? Are you a people person and love building relationships? Do you have a passion for customer service? Merry Maids in Seminole County is a professional residential cleaning company that gives their clients the gift of time! We are locally owned and family operated and looking to add to our work family with the right individuals.
Benefits- what we offer you:
Medical, Dental, Vision insurance
401K
Paid Time off
NO SUNDAYS, NIGHTS, OR HOLIDAYS
Position Overview:
Provides general facilities administration support which may include data entry, system updates, inventory control, and ensuring client satisfaction. Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. Assistant with new hire paperwork, orientation, and training. Opportunity to meet with clients, identify their cleaning needs, and schedule cleaning services.
Responsibilities may include:
- Completes daily closeout process in the system inputting data for time spent at customer's home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
- Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
- Schedules sales bids and generates ancillary revenue through additional services such as refrigerator, ovens, and window cleanings and pressure washing.
- Assists with new hire paperwork, orientation, and training.
- Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
- Answers phones and directs calls to the appropriate parties.
- Confirms customer appointments, and client satisfaction on previous appointments.
- Prepares laundry for the following day.
- May rarely function as a team member or solo cleaner as needed.
- May occasionally function as an in-home consultant and conduct quality assurance checks.
Education and Experience Requirements
- High school diploma/general education degree (GED) plus 2 years of customer service required
Knowledge, Skills, and Abilities
- Personal time management and organizational skills
- Verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to drive to customer homes as needed
- Ability to differentiate between variously colored cleaning products by identifying the color or product name
- Ability to define specific uses of cleaning products
- Ability to read and understand cleaning instructions indicated on customized service reports
- Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)