Office Manager

Position Overview

Encouraging and supporting the company’s growth to achieve the yearly goals through means of managing all staff and operational requirements, supporting the implementation of new policies, ensuring that the current systems are being properly adhered to, and maintaining close and professional relationships with staff and customers.

SUMMARY OF RESPONSIBILITIES

1. Increase and retain proper and adequate staffing requirements through management of the recruiting, interviewing, and selection of new team members to support operational demands and revenue growth.

2. Responsibly manage staff attendance and time off requests to support operational demands within business hours and fill in during staff absences when required.

3. Build and lead teams to deliver superior customer service.

4. Recruit, interview, and hire the branch service and office staff.

5. Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.

6. Maintain a structured and organized work environment.

7. Maintain a positive and professional work climate.

8. Provide professional, consistent, and caring support to all employees void of any favoritism.

9. Increase revenue and customer base.

10. Maintain the vehicle fleet program to ensure that all company vehicles are being regularly serviced, maintained, properly cared for, and stored.

11. Maintain discretion and professionalism with all sensitive matters concerning staff and customers.

12. Maintain positive customer relations through active and timely communication.

13. Maintain all necessary business and administrative files, including but not limited to employee and customer files.

14. Stock and maintain all necessary equipment, products, and supplies.

15. Accurately record and document all customer proceedings and employee incidents in a timely manner.

17. Submit weekly payroll in a timely manner.

18. Close out weekly revenue in a timely manner.

19. Administrate proper scheduling.

20. Monitor all customer communication to ensure that all customers are being responded to in a timely manner.

21. Professionally receive customer service issues and deescalate when required.

22. Assist and coach the trainer/supervisor to further develop a quality assurance program to improve the overall quality of services being provided.

23. Maintain an acceptable customer satisfaction review rating.

24. Administer the training program to ensure that it is being properly executed by the supervisor and trainers.

25. Keep up with the vacuum repairs and encourage team members to properly care for their equipment.

26. Administer all employee promotion and recognition programs.

27. Assist with field emergencies when needed.

Education and Experience Requirements

· Speaking English and Spanish is a must

· High School graduate with good administrative skill or six months to one year related experience and/or training

· 2-3 years of business management experience preferred

· Sales management strongly preferred

· Experience building and developing teams strongly preferred

· Job requires travel as necessary for training purposes

Knowledge, Skills and Abilities

• Possess and applies knowledge of management skills in the completion of ongoing tasks and project.
• Demonstrates knowledge of organizations business practices, issues faced, and problem resolution.
• Have good computer skills
• Strong organizational skills
• Strong leadership skills

Secondary Responsibilities

· If necessary, fill in during staff absences.

· Shall perform other reasonable, related duties as assigned or requested.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $48,000 - $52,000