Quality Control Leader

Trainer/Quality Control leader

Merry Maids – Easton, MD

Job Description

Available Benefits: After 90 Day period.

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Referral program

• Vision insurance

Schedule:

• * Monday to Friday

• * Job Type: Full-time

Work setting:

• In-person

• Office & Field

Work Location: In person

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• This is an active, 60% of the time in the field training or coaching staff.

• Conducts inspections of customer homes to ensure the quality of the service and Teammate cleaning techniques; documents findings and addresses concerns with associated teams; provides coaching and additional training if needed.

• Trains newly hired Teammates on the Merry Maids processes through the Learn Program, visual learning, and one on one interaction using the I.D.E.A. method for training (Instruct, Demonstrate, Experience, Assess) * Provides continuing education for Teammates on quality issues and changes in cleaning procedures or policy.

• Works with the Office Manager to monitor and evaluate employee performance and administer corrective action/performance improvement plans.

• Works with the Manager to retain service staff.

• Ensures proper Merry Maids safety protocols, equipment and processes are followed.

• Performs other reasonable, related duties as assigned or requested.

• Assists admin staff with activities to address customer feedback, documents, communicates to appropriate staff, coordinates, and ensures completion of any open issues.

• Lead person on the safety and QC meetings * Review new customer’s first cleaning with office and field staff to ensure successful startup of new clients.

• Assists Office Manager and Office Assistant with continuously tracking Teammate progress, coordinates resources to assist teams with outstanding cleaning assignments.

ANCILLARY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

In the absence of other office or field personnel:

• Answers incoming telephone calls and routes to appropriate staff members.

• Assists with cleaning the office and washing, drying, and folding laundry.

• Assists with inventory management and ordering of supplies.

• Assist in completion of daily schedule of homes to be serviced either as a captain or solo cleaner.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Must maintain a valid driver’s license, satisfactory driving record, and a safe and reliable vehicle with current automobile liability insurance.

• * Ability to build customer relationships and provide appropriate levels of customer service.

• * Ability to travel locally on a frequent basis.

• * Ability to effectively communicate both orally and in writing.

• * Time Management skills.

• Possesses excellent listening skills, empathy, and a high level of customer

service orientation.

• * Computer literacy and proficiency in desktop applications.

• * Ability to prioritize and handle multiple functions at the same time with exceptional organizational skills.

• * Demonstrated problem-solving and attention to detail.

• * Ability to effectively train, present to, and coach Team Mates on cleaning-related topics.

• * Ability to pass a criminal background check.

• * Ability to pass motor vehicle records check.

• * Ability to pass drug screening.

PHYSICAL/MENTAL REQUIREMENTS:

• * Ability to differentiate between variously colored cleaning products by identifying the color or product name.

• * Ability to define specific uses of cleaning products.

• * Ability to read cleaning instructions indicated on customized service reports.

• * Ability to communicate with all levels of staff to ensure the customers’ expectations are met.

• * Ability to drive to and from various job sites as needed. (Mileage reimbursement provided)

• * Ability to withstand regular physical contact with dog and cat hair, mold, dust, mildew, and cleaning solutions.

• * Regularly required to stand, walk, and talk or hear.

• * Must be able to frequently lift and/or move up to 20 pounds.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Easton, MD 21601 (Required)

Ability to Relocate:

• Easton, MD 21601: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20