Branch Manager

Job Description

Job Description

Location : Putnam, CT

Reports to : Regional Vice President

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.

We move water.

Job Summary :

The primary responsibility of the Branch Manager is to supervise all personnel and activities to ensure successful execution in delivering our products and services – all in a manner that leaves our customers supremely satisfied – in accordance with our quality expectations and in a profitable manner. Ultimately, the Branch Manager is responsible for driving growth in revenue and profitability for the Branch, which can be accomplished by ensuring we bill for everything we do, by ensuring our ability to collect payment for services rendered, and by ensuring that all equipment is accounted for, and nothing is left behind at a jobsite or customer facility.

Typical Duties and Responsibilities :

• Manage the Operations, Sales, Logistics, Service and Administrative functions of the branch, ensuring continuous performance to achieve defined Branch goals and objectives including growth in revenue, adherence to labor-to-revenue goals, and overall profitability
• Always ensure Branch responsiveness to customer and employee calls, emails, questions and concerns, seeking to provide exceptional customer service, never letting an opportunity pass by because we could not be reached
• Communicate regularly with all Branch Management and supervisory staff, and ensure that they are communicating with their respective teams regularly, as failure in performance can often be traced back to failure in communication
• Organize, manage and direct the assignments, duties and performance of all assigned personnel, actively providing feedback to ensure personnel adhere to The Mersino Way, and holding accountable those who do not
• Actively drive growth in revenue by meeting with customers on a regular basis to build relationships throughout the industry, and to provide support to SALES when important opportunities exist
• Ensure proper documentation and agreements are executed and on file prior to beginning work, or in emergency scenarios ensure follow up at the earlier possible moment to ensure that at all times MERSINO has a legal remedy available to collect payments for services and equipment provided
• Ensure that the Branch Administrative Manager sends all legal notices required in a timely manner to preserve our ability to collect for all services and equipment provided to a customer
• Visit jobsites regularly to provide coaching, support and accountability, with an aim of ensuring crews are productive, efficient, and are providing quality services to our customers each and every time
• Immediately respond to customers when they have an issue with an active project by dealing with challenges head-on and bringing in the right resources as required
• Ensure Logistics is adhering to all policies and procedures, such that at all times rental assets are able to be tracked, making sure to invoice for equipment that was not previously billed for or that has been lost or stolen
• Ensure the Branch team completes billing processes timely and accurately, ensuring to bill for all services rendered
• Partner with the Support Services Group (SSG) to solicit support whenever needed, ensuring to create a healthy line of communication between SSG and all Branch personnel
• Support the A / R process by getting directly involved when a customer becomes unresponsive or has aging invoices due for payment, utilizing existing relationships with customers to bring aging A / R to resolution
• Attend industry functions to help promote the image and recognition of the company within the branch territory
• Evaluate financial and sales management data and prepare relevant analysis and reports
• Ensure that safety is a priority in all areas of the business in an effort to minimize or eliminate worker’s compensation claims, thereby improving our EMR rating and ensuring our ability to secure work
• Ensure adherence to all company policies and procedures, as well as attention to detail, in all areas of the business, providing coaching and training to those in need
• Ensure that The Mersino Way is a guiding document in all daily activities

Qualifications :

Specific Expectations :

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer / Veterans / Disabled