Front Desk Agent

Willow Mill Campsite in Rio, Wisconsin, is seeking a seasonal Front Desk Agent to provide excellent guest services while assisting with efficient front desk operations of the Campground. Successful candidates will be highly motivated, customer focused, possess great communication skills and be detail oriented. The Front Desk Agent will report directly to the General Manager. The Campground’s season will operate from April 1st through October 1st (exact employment dates may vary).

Essential Responsibilities and Duties

· Performing all check-in and check-out tasks.

· Managing online and phone reservations.

· Informing customers about payment methods and verify their credit card data.

· Registering guests by collecting necessary information (like contact details and exact dates of their stay) and conveying Campground rules, regulations, and procedures to the guests upon their arrival.

· Welcoming guests upon their arrival and assign accommodations.

· Providing information about the Campground, available accommodations, rates, amenities, scheduled events, and area attractions.

· Responding to guest complaints in a timely and professional manner

· Coordinating with housekeeping and maintenance staff regarding work orders; supporting housekeeping and/or grounds maintenance staff as needed.

· Maintaining updated records of bookings and payments

· Performing other duties as assigned.

Education/Experience

· High school diploma or equivalent is required.

· Customer service experience is preferred.

Skills

· Communication

· Computer/Technology Proficient

· Active Listening Skills

· Process Monetary Transactions

· Ability to Handle Pressured Situations

· Decision Making and Frequent Problem Solving

· Organization and Time Management.

Qualifications

· Must have a valid driver’s license.

· Ability to communicate clearly and efficiently through both verbal and written venues.

· Possess the ability to interact with guests and team members in a friendly, professional manner.

· May need to have the flexibility to work nights, weekends, and holidays.

· Must be able to pass a background check and drug test.

· Must have the ability to lift at least 50 pounds.

· Ability to use a personal cell phone for Campground business.

Position Type and Compensation

The Front Desk Agent will be a seasonal employee for 40-hours per week during the contract period. Salary will be commensurate with experience.

Job Type: Seasonal

Pay: $3,700.00 per month

Schedule:

• Day shift
• Evening shift

Ability to Commute:

• Rio, WI 53960 (Required)

Ability to Relocate:

• Rio, WI 53960: Relocate before starting work (Required)

Work Location: In person

Salary : $3,700