Park Host Couple

Willow Mill Campsite in Rio, Wisconsin, is seeking a professional, friendly, and outgoing couple to assist with the daily operations of the Campground. The Park Host Couple will be customer-focused, have great communication skills, and be detail oriented. The Park Host Couple will reside at the Campground (on a Campground-provided RV site), from April 1st through October 1st (exact dates may vary), and report to the General Manager.

Essential Responsibilities and Duties

· Assisting with Front Desk Agent duties:

o Performing all check-in and check-out tasks.

o Managing online and phone reservations.

o Registering guests by collecting necessary information (e.g., contact details, duration of stay, payment method, etc.).

o Welcoming guests upon their arrival and assign accommodations.

o Providing information about the Campground, available accommodations, rates, amenities, scheduled events, and area attractions.

o Responding to guests’ complaints in a timely and professional manner.

o Coordinating with housekeeping and maintenance staff regarding work orders; supporting housekeeping and/or grounds maintenance staff as needed.

o Maintaining updated records of bookings and payments

· Assisting with Maintenance Technician duties:

o Performing routine maintenance and minor repairs to grounds, buildings, swimming pool, and other areas throughout the Campground as assigned.

o Completing checklists of physical condition of accommodation prior to and after guest occupancy.

o Ensuring that the Campground is presentable and inviting at all times, and that it adheres to the established standards by picking up trash/debris daily from common areas and streets, emptying common area trash containers as needed, and confirming common areas and lawns are maintained appropriately.

o Assisting with the implementation of maintenance contracts.

o Inspecting the irrigation system regularly to ensure it is working properly, repairing as necessary.

o Inspecting playground area and equipment, swimming pool area, and other recreational amenities to ensure everything is in good condition, making minor repairs as needed.

o Ensuring all Campground streets and public access routes are free of hazards.

o Monitoring the Campground swimming pool (e.g., chemical levels, mechanical equipment, etc.).

o Maintaining Campground vehicles and equipment.

o Assisting with Campground-sponsored events including event setup, cleanup, and other support during the event.

· Other duties:

o Supporting Front Desk to assist with guest needs, including but not limited to, escorting guests to RV site or cottage; tours of the Campground; recommendations for entertainment, dining, or local activities; and assistance with reservations.

o Greeting and establishing rapport with guests; reporting guest comments, suggestions, and complaints to Front Desk Manager.

o Reports guest or staff emergency situations or immediate need situations to Front Desk Manager.

o Ensuring that guest confidentiality is protected.

o Maintaining the integrity of the brand of the Campground, ensuring all guests have a positive experience during their stay.

o Adhering to Campground policies and procedures (e.g., operating procedures; health, safety, security, and environmental policies, etc.).

o Performing other duties as assigned.

Education/Experience

· High school diploma or equivalent is required.

· Customer service experience is preferred.

Skills

· Personable, Service-Oriented

· Communication

· Computer/Technology Proficient

· Active Listening Skills

· Process Monetary Transactions

· Ability to Handle Pressured Situations

· Decision Making and Frequent Problem Solving

· Organization and Time Management.

Qualifications

· Must have a valid driver’s license.

· Ability to communicate clearly and efficiently through both verbal and written venues.

· Possess the ability to interact with guests and team members in a friendly, professional manner.

· Ability to recognize and react to conditions, both internal and external, which present a positive or negative image of the Campground.

· Must to have the flexibility to work nights, weekends, and holidays.

· Must be able to pass a background check and drug test.

· Must have the ability to lift at least 50 pounds.

· Knowledge of OSHA health and safety standards (preferred for maintenance duties).

· Occasional local travel will be required (e.g., purchasing supplies, etc.).

· Ability to use a personal cell phone for Campground business.

Position Type and Compensation

The Park Host Couple will be a seasonal part-time, non-exempt employee with 28 hours per week per person. A complimentary RV site will be provided. Salary will be commensurate with experience.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Expected hours: 28 per week

Schedule:

• Day shift
• Evening shift

Ability to Commute:

• Rio, WI 53960 (Required)

Ability to Relocate:

• Rio, WI 53960: Relocate before starting work (Required)

Work Location: In person

Salary : $15