Bell Person

SUMMARY

The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Bell Person.  The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Team Member is responsible for handling and delivering guests’ luggage. Team Member must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the Team Member must be proactive in every area, including offering additional services. Strives to continually improve guest satisfaction and maximize the financial performance of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.

• If outside assisting guests, assist them with opening/closing vehicle doors.
• Welcome guests and visitors with appropriate greetings of the day.
• Acknowledge and greet guests within 15 seconds and provide professional, fast and friendly service.
• Able to communicate storage and delivery services to our guests
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
• Transporting departing guests’ luggage from room to the lobby, ensuring that the gust has verified that all luggage has been accounted for
• Deliver arriving guests’ luggage to their room, explain room facilities
• Verify guests ticket with the one attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from FedEx after hours
• On occasion rent out Scooters and Wheelchairs for our third party vendor
• On rotation cover VIP runs for our most valuable guests as well as cover lunch breaks for our shuttle drivers
• Able to provide guests with information regarding property facilities, amenities, services, special events
• Give fond farewell to all guests who are departing as per GSR standards
• Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk

• Cover the Bell Desk in the absence of a Dispatcher, based on rotation of Bell Runs

QUALIFICATIONS

Previous Bell Person experience preferred. Must be 18 years or older

EDUCATION

High School Diploma or GED certificate.

CERTIFICATES, LICENSES, REGISTRATION

• Must hold and obtain a valid Driver’s License for the State of Nevada.

• Must obtain and maintain Alcohol Awareness Card.

• Must produce driving record from DMV annually to present to management to remain in position.

• Must obtain safe driving certificate from online driving school.

LANGUAGE SKILLS

Excellent communication skills both written and oral. Fluent in English language. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.   Must possess a strong attention to detail and presentation skills.

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must consistently be able to lift and/or move up to 65 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to run back and forth to the Valet lot consistently during your shift.