Housekeeping Manager

SUMMARY

The Housekeeping Manager is responsible for planning, organizing, and developing the overall operation of the housekeeping department. Ensure all activities performed within the department are in accordance with the company's business objectives, budgetary guidelines, and established safety standards. The Housekeeping Manager is responsible for assuring the highest degree of quality guest care is maintained at all times as well as staffing, scheduling, training and developing hourly team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Manage the daily activities of the Housekeeping department, including supervision of multiple Team Members
• Planning, organizing and directing Team Members to ensure the highest degree of guest satisfaction.
• Address any and all guest concerns related to the Housekeeping Operation.
• Purchase, re-order and maintain records of housekeeping supplies and inventory.
• Schedule and train all new and existing housekeeping Team Members.
• Maintain the housekeeping budget, providing billing summaries and expenses for all necessary supplies
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Determines and maintains the department work schedule. Notify staff of upcoming events and ensure proper preparation and staffing for high occupancy room nights.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Possesses the ability to speak and understand the English language in order to communicate with guests, supervisors and fellow Team Members.

QUALIFICATIONS

To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily. This position manages all employees of the departments and is responsible for the performance management and hiring of the Team Members within that department. Provide clear direction, instruction and guidance to Team Members and guests. Must be able to listen and respond to guest inquiries in a positive and professional manner. Previous experience or knowledge working with a unionized department and/or property a plus.

EDUCATION

Minimum 3-5 years of experience in a management position preferred. Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities.

LANGUAGE SKILLS

Exceptional oral and written communication skills with the ability to accurately communicate reports, business correspondence, and procedure manuals. A high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company. Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.                                                                                                                                                                                  

MATHEMATICAL SKILLS

Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.

OTHER QUALIFICATIONS

Must be a minimum of 21 years of age.  Must be proficient in Microsoft Office Products: Project, Word, Excel, Power Point, Publisher and Outlook. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud.