Infinity Rewards Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES   include the following.  Other duties may be assigned.

• Oversees daily operations at the rewards desk.
• Maintain and update all operational manuals
• Maintains efficiency in staffing as well as coordinating all breaks
• Runs daily reports and monitors daily task sheets for their supervised team
• Listen and respond to guest inquiries using a positive, clear speaking voice. Troubleshoot guest’s concerns regarding data entered into our tracking system, answer questions and offer assistance to provide guest satisfaction regarding issues and promotions, correspondence via phone or email, escalating issue to Marketing Manager when necessary
• Assists in Special events as needed
• Builds and maintains good relationships with our frequent VIP guests
• Submits purchasing orders and inventory requisitions to Marketing Manager on a weekly basis to maintain all stock needed to run the Club efficiently.
• Identifies potential concerns in their area and reports to Marketing Manager
• Increasing guest sign-ups by being fully knowledgeable of promotions.
• Trains all new hires on Club Policies and Procedures
• Assists Marketing Manager with progressive discipline and monitors for improvement as needed
• Submits all requests for employee recognition to Marketing Manager for approval
• Acts as liaison between the casino, the Executive Casino Hosts and VIP creating and maintaining open lines of communication
• Be a leader for all team members at all times by creating, organizing goals in assistance with Marketing Manager to provide excellent guest service
• Identifies potential areas for growth and development and submits proposals to the Marketing Manager
• Builds and maintains working relationships with the Marketing department to be the first point of contact any concerns/problems that may arise with guests
• Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service is provided.
• Sending EOD report for unusual incidents or interactions with guests, adjustments, or other departmental information or concerns

QUALIFICATIONS

Casino experience and management experience is required. Previous casino marketing experiences a plus. Candidate must have four- six months practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

EDUCATION

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

LICENSES/CERTIFICATES
Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card 

LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Read, speak and understand the English language in order to communicate with guests and fellow employees. Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.          

MATHEMATICAL SKILLS

Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Candidate must have ability to compute rate, ratio, percent, and to create and interpret bar graphs. 

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.