Lead Massage Therapist

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Member of Spa Management Team who oversees all Massage Therapists 

• Responsible for Massage Lead duties including:

• Maintaining inventory of professional products

• Ensure back of house standards are maintained: back bar inventory, stocking, treatment room standards, dispensaries and therapist performance  

• Facilitating hiring, training and on-boarding of massage therapists

• Responsible for retail inventory controls and preparation: ordering, receiving, inputting, invoice coding, labeling etc.

• Preparing Massage Therapist schedules 

• Cost controls/overtime elimination

• Participate in regular staff meetings and management meetings as directed by Spa Manager

• Responsible for maintaining employee files, new hire paperwork, documentation/discipline (PIN)

• Provide current and detailed information about all Spa services and operating information

• Must be well versed in all Spa treatment protocols

  • Knowledge of products used in Spa treatments and supplies required to perform them

• Must be well versed with all retail product; maximize retail sales

• Book and schedule treatment staff frugally, efficiently and fairly

• Assist with cleanliness of all Spa areas including all common areas, fitness facilities and locker rooms with a focus on the massage treatment rooms, linen closet and dispensaries  

• Will be responsible for training and coaching all Massage Therapists 

• Ensure Guest Service standards are met and performed at all times

• Perform administrative duties as required by Spa Manager

Additional Responsibilities:

• Assist Spa Management with Spa Operations

• Stay current on spa industry trends and spa menu 

• Analyze and maintain Spa reports

• Ensure power booking for revenue maximization

• Act as the liaison for communication between Massage Therapists and Spa Management

QUALIFICATIONS

Maintain all inventory items and supplies and communicate needs in advance. Must be able to convey information and ideas clearly. Efficient and well-organized; able to handle simultaneous, varied tasks. Assertive with an outgoing personality. Ability to promote, describe and sell accordingly. Must be able to read and write to facilitate the communication process. Ability to solve problems and make rational decisions. Computer literate and proficient in Word, Excel and related spa software. Must possess basic computational ability. MUST BE ABLE TO WORK EVENINGS AND WEEKENDS!!

EDUCATION

• College degree preferable or industry training equivalent

• High School Diploma or equivalent required

• Minimum two years supervisory/management experience in Spa or Hospitality industry.

LANGUAGE SKILLS Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.   Must possess a strong attention to detail and presentation skills. Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public. 

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

CERTIFICATES, LICENSES, REGISTRATION Must obtain and maintain appropriate Alcohol Awareness Card. Hold a current aesthetician License from the Nevada State Board of Cosmetology.

Other Qualifications Must be a minimum of 21 years of age.  Must be proficient in Microsoft Office Products:  Project, Word, Excel, Power Point, Publisher and Outlook. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud.