What are the responsibilities and job description for the Room Service - Food Runner position at Meruelo Group?
Essential Job Functions/Duties:
- Collect orders from the kitchen, ensure they have been prepared correctly, promptly and efficiently deliver to the guest's room.
- Ensure orders are delivered accurately and in good condition, check for condiments, requests by guests that is noted on the ticket.
- Communicate any issues or delays that arise and resolve problems efficiently
- Aware of all amenities to ensure they are set-up and delivered on time.
- Consistently deliver courteous and professional service.
- Maintain thorough knowledge of the hotel and room layouts.
- Knowledgeable about the resort and its amenities.
- Knowledgeable about the daily schedules and events at the resort.
- Fulfill all functions as required by management.
- Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
- Keep a track of delivery orders, fill out the log
- Make backups of ranch, butter, sour cream.
- Fill the to go area with silverware, soufflé cups, to go condiments
- Do daily inventory of paper goods and notify the MOD of items running low.
- Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guests dining experience.
- Maintain high standards of cleanliness (personal appearance, equipment and facility) at all times.
- Work well with food and beverage teammates and support departments.
- Keep work area and equipment clean and organized at all times.
- Ensure room service area is clean and organized, and that all equipment is functioning properly, report any problems to the Restaurant Manager.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, co-workers, and management.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Work as a backup personnel to pack takeout orders
- Stand, sit, or walk for an extended period of time.
