Security Manager

SUMMARY

The Grand Sierra Resort and Casino is seeking a talented and qualified individual to serve as a property Security Manager. The applicant must have previous Security management experience, proven organizational and communications skills, exceptional managerial skills and experience, guest service, and practical problem-solving skills. As a Security Manager, you will ensure a safe, hospitable, smooth, and efficient operation. This role is highly visible and interacts with sponsors, vendors, resort guests, and GSR Management. The Security Manager must lead by example at all times and provide the highest level of integrity and dedication, as well as provide outstanding security and customer services to all patrons of the GSR.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• The primary responsibilities of the Security Manager will be to provide the most responsive, knowledgeable, and courteous service by protecting not only the property but also the safety of the guests and team members through observing, reporting, and taking action.
• Provide direction for the day-to-day operation of the Security team, and be a liaison of information from executives to officers, or vice versa.
• Effectively manage and solve any internal department issues that arise and provide solutions following department and GSR standards and policies.
• Identify security and safety issues or concerns around the property and provide integrative solutions to create a safer environment.
• Delegate projects, reports, investigations, etc., to security staff.
• Review officer reports and ensure all pertinent information is included before closing the report.
• Document positive performance and disciplinary actions by officers following departmental and company policies.
• Conduct daily shift briefings, communicate information, and address comments to officers.
• Prepare daily Activity Log containing information on significant incidents on shift.
• Be observant in all areas inside/outside the property, suspicious circumstances, or suspicious persons.
• Conduct Training courses to ensure officers are current on security tactics and departmental procedures.
• Use good judgment, reason, caution, and calm when approaching a disgruntled individual or difficult situation. In the event of a confrontation, obtain all necessary information to make an informed decision that provides an effective solution to the issue.
• Complete investigations and subsequent reports by asking questions pertinent to the situation, such as; who, what, where, why, how, etc., to gather sufficient details to thoroughly satisfy the investigation/report requirements. Use a computer report writing system to complete reports and be able to follow through/up on any given report.
• Make constant contact with both customers/ team members to provide optimal service and obtain feedback. This includes contacting various hotel departments or outside agencies to provide/obtain pertinent information for guest service, investigations, etc.
• Good communications skills and professionalism are required when dealing and cooperating with other GSR departments and outside agencies such as Police Officials, Medical Personnel, Fire Department, FBI, Secret Service, and Governmental Officials.
• Ability to work with interruptions and to perform multiple tasks while remaining collected in high-pressure situations.
• Ability to maintain the confidentiality of sensitive information and situations that occur.

  KNOWLEDGE/ SKILLS/ ABILITIES

• Minimum of 21 years of age or older.
• To perform this job successfully, an individual must have a proven track record of performing each essential responsibility satisfactorily.
• Previous security supervisory experience required.
• Exceptional oral and written communication skills with the ability to accurately document security incidents.
• A high-level understanding of interpersonal skills to deal productively with business contacts and team members at all levels of the company.
• Possess strong attention to detail and the ability to identify anomalies in daily operations.
• Can effectively present information and respond to questions from GSR managers, staff, clients, and the general public.
• Ability to accurately add, subtract, multiply, and divide into all units of measure and calculate figures and amounts.

  CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with the Nevada Gaming Work Board, Alcohol Awareness Card (TAM) and Nevada Driver License throughout employment.
• Must maintain a CPR, AED, and First Aid certification.
• Valid Nevada CCW or LEOSA card preferred.

  EDUCATION and/or EXPERIENCE

• High school diploma or successful completion of a GED certificate.
• Prior law enforcement experience or honorably discharged Veteran preferred
• Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities.
• Minimum three (3) years’ experience and in-depth comprehensive knowledge in security, investigations, live events, law enforcement, self-awareness training techniques, and risk management is preferred.
• Advanced computer skills with various VMS, investigative and access control software systems. Must have working knowledge in Microsoft Outlook, Word, Excel, and Power Point.

PHYSICAL DEMANDS

• Team Member must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members and others. 
• Regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull.
• Team Member must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.