Surveillance Audit Investigator

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·         Researches and reviews disputes, locates video evidence requested for investigations by other departments and conducts special surveillance assignments.

·         Assists in any internal or external investigations conducted with authorized Law Enforcement Agency.

·         Prepares incident reports, productivity reports, observations reports, trouble reports, audits and investigation summaries.

·         Consistently and routinely audits team members’ adherence to internal controls, policies, and procedures, criminal activity, as well as:

o    POS transactions

o    Cashier activities

o    Theft situations

o    Bartender activities

o    Open Checks

o    Discounts (team member/guests)

·         Contributes team effort and accomplishes related results as required.

·         Maintains good communication with team members and maintains a positive and professional work environment.

·         Reviews own log entries to ensure completion and accurateness.

·         Ensures all Team Members are complying with regulations, ordinance, cash handling, gaming, policies, and procedures.

·         Operates phones, computers and other surveillance equipment, inputs/retrieves data, takes photographs and makes DVD’s.

·         Ensures all Surveillance equipment is functioning properly throughout the respective shift.

·         Any other duties as assigned within the scope of this position

KNOWLEDGE/SKILLS/ABILITIES

·         Maintains the highest level of discretion and confidentiality while performing all surveillance duties.

·         Demonstrates a commitment to and value for conducting oneself in accordance with the highest standards of integrity and ethical behavior in compliance with all applicable laws, rules, and regulations.

·         Skilled in operating business computers, phones, and office machines, including Microsoft products.

·         Comprehends and applies a commonsense understanding of instructions provided in written, oral and diagram form, including safety rules, operating and maintenance instructions, procedural manuals, etc.

·         Effectively communicates information and ideas, as well as composes clear, effective, and grammatically correct reports and business correspondence appropriate for the intended audience.

·         Defines problems, collects data, establishes facts, and draws valid conclusions in the context of standard situations with common, predictable variables.

·         Works in a stressful fast-paced environment.

·         Effective time management and multi-tasking abilities are necessary.

·         Ability of complex reading, writing, simple math, and task completion skills is required.

·         Must have the following skills: clerical, compiling, analyzing, precision working, following instructions, memorization, problem solving, independent judgment, and decision making.

·         Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

·         Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

·         High School Degree/GED or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

·         Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly sitting and occasionally standing, walking, reaching overhead, bending over, crouching, and kneeling during the duration of their shift.

·         Must be able to lift/carry and push/pull 25lbs or less occasionally.

·         The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.

·         Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

·         The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

·         Work performed consistently indoors alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in possible cold conditions around computer equipment and other electrical devices.

·         The noise level in the work environment is usually moderate. 

·         Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.