What are the responsibilities and job description for the The Pool - Bar Helper position at Meruelo Group?
JOB DUTIES AND RESPONSIBILITIES
- Knowledge, understanding, and adherence to company and departmental policies and procedures.
- To assist the bartender(s) and cocktail staff in performance of their duties
- Maintain proper and adequate set-up of bar on a daily basis including before, during and after shift.
- Maintain cleanliness and sanitation of guest areas and equipment at all times during shift including: removing empty glasses/bottles, cleaning ashtrays, picking up and dumping garbage, sweeping and mopping floors, sanitizing equipment
- Maintain and organized bar
- Ability to remember, recite and promote the variety of menu items and hotel services.
- Greet guests in a courteous, friendly manner. Ability to interact with the public and provide excellent customer service. Ability to have and make conversation
- Know guidelines for serving alcohol with care.
- Knowing and conveying hotel activities to guests
- Perform specific tasks related to bars as assigned: organizing, ordering, stocking and cleaning
- Ability to lift and carrying product by hand as well as with carts or hand trucks
- Maintain and organize bars and storerooms
- Refill chemicals such as hand soap or glass washer chemicals
- Ability to operate a glassware washing machine
- Ability to re-fill ice bins and beer bins, utilizing ice machines
- Knowledge of product
- Ability to operate a glassware washer
- Answering phones
- Maintain proper inventory of product
- Maintain and neat, professional image and appearance at all times
- All other duties as assigned
REQUIREMENTS
- Any combination of education and training listed that would provide the required knowledge, skills and abilities.
- AES AND GAMING CARD REQUIRED
- Strong verbal skills
- Telephone skills
- Customer service skills
PRACTICAL EXPERIENCE
- Knowledge of beverage product and bartender training preferred
- Rotation of product
- Product knowledge
- Sanitizing and cleaning of equipment
PHYSICAL REQUIREMENTS
- Ability to walk or stand entire shift up to 5 miles a day
- Ability to grasp, bend, stoop, reach, lift and carry equipment up to 160 lbs; push or pull equipment up to 800 lbs
- Ability to work extended hours if necessary
- Ability to deal with stressful situations
- Ability to work in areas with dim or bright lighting
- Maintain product levels
- Ability to work with interruptions and to perform multi tasks
- Ability to deal with customers, co-workers, and management in a tactful and respectful manner
- Ability to comprehend and follow direction
- Maintain a neat and well groomed professional appearance
- Comply with all safety regulations
- Comply with all employee rules and regulations
- Organize and prioritize work
- Ability to communicate with co-workers, customers, management, and other departments
- Report all suspicious persons or activities, hazardous conditions to immediate supervisor, security, or safety personnel
