Customer Success Program Manager

The Customer Success Program Manager will be responsible for managing multiple technical and operational excellence projects within the NA business. This role will drive strategic initiatives that enhance Merz Aesthetics NA, ensure seamless execution of projects, and maintain strong alignment with key stakeholders. The ideal candidate is highly organized, detail oriented, and skilled at balancing multiple projects while fostering cross-functional collaboration.

Responsibilities :

Customer Success Committee & Stakeholder Engagement :

• Organize and facilitate Customer Success Committee meetings, providing regular project status updates.
• Collaborate with cross-functional teams to align priorities and drive execution.
• Align multiple projects to meet broader organizational goals.
• Ensure effective communication between stakeholders, tracking action items and follow-ups to maintain momentum.

Process Optimization & Operational Excellence :

Document Management :

Program Coordination & Performance Management :

Technical Project Planning and Initiation :

Other duties as assigned

Requirements :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)