Medical Science Liaison

Job Responsibilities Develop and maintain working knowledge of current HME products and services offered by the company.Comply with all applicable company policies and procedures.Educate customers in proper use and care of respiratory and HME equipment in a home setting.Complete required documentation following equipment setup, delivery or pickups as required.Assist with customer equipment problems under emergency conditions.Process all orders in a timely, accurate manner.Promote services and products to referral sources in the community as appropriate.Develop basic reimbursement knowledge and document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.Assist with implementation of quality improvement program to meet company policies.Maintain home oxygen systems through regularly scheduled visits to customers.Safely drive and maintain company vehicle.Perform patient assessment and re-assessment for patient care.Perform routine preventative maintenance and simple repairs on equipment as required.Report equipment hazards and / or product incidents as required in accordance with company policies and procedures.Assume on-call responsibilities during non-business hours in accordance with company policy.Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.Maintain patient confidentiality and function within the guidelines of HIPAA.Complete assigned compliance training and other educational programs as required.Maintain compliance with AdaptHealth’s Compliance Program.Responsible for cleaning equipment when assigned by supervisor or downtime allows, following the Branch Maintenance and Cleaning Guidelines.Perform other related duties as assigned.Requirements Minimum Job Qualifications : High School Diploma or equivalency.Entry level sales, customer service background essential.One (1) year of Military, delivery driver with sales component or health care technician experience would be considered related experience and preferred.Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.Valid and unrestricted driver’s license in the state of residence.Physical Demands and Work Environment Must be able to regularly lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds.Must be able to stretch, bend, stoop, and crouch and perform moderate to heavy physical labor while moving equipment and supplies.Subject to long periods of sitting and driving.Work environment may be stressful at times, as overall work activities and work levels fluctuate.May be exposed to unsanitary conditions in some home settings.May be exposed to hazardous materials, loud noise, extreme heat / cold, direct, or indirect contact with airborne, bloodborne, and / or other potentially infectious pathogens.May be exposed to high crime areas within the service community.Must be able to drive independently and travel as needed.May be exposed to angry or irate customers.Must be able to access the patient’s residence without assistance.Mental alertness to perform the essential functions of position.Ability to effectively communicate both verbally and in writing with customers, demonstrating empathy, compassion, courtesy, and respect for privacy.#J-18808-Ljbffr