Head of Information Services

Description:

POSITION TITLE: Head of Information Services EXTERNAL TITLE: Head of Information Services

DEPARTMENT: Information Services GRADE: 8 FLSA: Exempt FTE: 1.0

POSITION DESCRIPTION: Performs all duties related to managing Information Services.

SUPERVISION RECEIVED: Works independently under the supervision of the Associate Director

SUPERVISION EXERCISED: Librarians, Coordinators, Library Associates, Library Assistants, Volunteers

Are you passionate about the transformative power of libraries?

Do you want to connect with and make a difference in your community?

We are looking for the right person who can embrace the challenge of managing our Information Services Department focused on serving patrons 18 years and older.

If you… - Want to lead a team that is enthusiastic about serving our community- Enjoy reading, talking about, and recommending books, movies, and music- Can coach team members to bring out the best in them and work collaboratively- Can offer excellent, proactive reference services- Have expertise in information technology and want to help others learn- Can develop programs and services that that build connection and enrich lives- Enjoy working with community organizations as a resource for developing, promoting, and extending library services- Can coordinate staff activities and budget for optimum patron benefit- Have great ideas to share and want to participate in the library’s management team

…then we have your dream job! As our Head of Information Services, you can help enrich lives and build community through opportunities to learn, discover, create and connect.

BENEFITS: This full-time position includes a full benefits package including health, dental, vision, life, AD&D, and supplemental insurance coverages as well as HRA and retirement savings. Benefits include vacation and sick leave, and 13 paid holidays.

SALARY:

$29.43-36.11 per hour DOE

SCHEDULE;

Must be able to work a flexible schedule and to be available to work flexible hours to cover unplanned staffing shortages

Requirements:

ESSENTIAL FUNCTIONS:

1. Oversee Information Services: Develop a proactive reference service model to serve the diverse needs of our community using a variety of communication methods. Ensure that IS staff has the skills and knowledge to provide excellent service in reference, reader’s advisory, regional history, business research and other topics. Schedule resources, organize and establish service priorities, and coordinate activities for optimum patron benefit. Plan, prepare and administer a budget for all department needs. Manage, select and evaluate electronic resources. Inform and educate staff of any changes or updates to e-resources. Manage patron access to community rooms, the digital conversion station or other resources. Assist with the collection management duties of adult materials. Oversee Interlibrary Library Loan operations to most efficiently and effectively meet the needs of our patrons. Ensure that book displays, information racks, signs and other information are current and attractive. Handle problems, concerns and emergencies in a professional manner and according to library policies and procedures.

2. Instruction / Outreach / Programming: Provide oversight for developing, conducting, and coordinating classes, events and presentations for the library district. Provide instruction and resources on the use of information and media technology so that patrons can utilize current and emerging resources. Support regular outreach that meets library goals and objectives. Promote library services and resources by providing presenting to groups outside of the library. Work with the Programming Department to develop programs that reach new audiences and host spot and recurring programs according to MCL guidelines. Work with community organizations as a resource for sharing resources and reaching larger audiences on a variety of interests including Art, History, Business, seniors, travel, gardening and others. Support the Virtual Services Librarian to establish the web site as a fully functioning e-branch. Inform and educate staff on the use of e-resources, OPAC, library web page, new technologies and services. Oversee ongoing initiatives including the AIR program, the Regional History Room, staff picks and others listed in the strategic plan.

3. Supervise Staff: Develop Essential Functions and Performance Standards for IS staff. Provide feedback on an ongoing basis and evaluate each employee regularly. Hire and train new staff to be able to accomplish assigned objectives. Develop staff with coaching, and ongoing training opportunities so that they continue to grow and learn in their positions. Address employee performance problems in a proactive direct manner. Work with staff to create one cohesive team throughout the library district. Ensure that staff members attend staff meetings and trainings including monthly meetings, computer trainings, Library 101 and staff development day. Also ensure that all staff members complete the library technology competencies within the first year of being hired. Conduct regular department meetings and maintain current training documents and department procedures. Work with other managers to provide cross training for staff members so that staff have a better understanding and knowledge of other departments and library operations.

4. Management Team: Participate in the Library District’s management team. Work with other managers to develop needed policies and procedures for the library, and interpret these for staff and patrons. Serve as an example for all staff in providing library service and communicating expectations. Stay current on library issues and trends. Actively participate and contribute to various library committees and activities. Write monthly and annual department reports and others as needed. Make annual presentations to the Library Board of Trustees and other organizations when appropriate. Maintain a fully trained staff and help insure that minimum staffing priorities are met district wide. Work with community organizations to enhance and promote library services. Take on other projects and tasks that assist the Library in achieving specified goals and objectives.

SECONDARY FUNCTIONS

5. Self-development and Expertise: Maintain an expertise in providing reference and information services to patrons visiting the library reaching those beyond library walls. Develop a network of community organizations and businesses as a means to further connect with and serve our community. Maintain a working knowledge of the library profession as it relates to delivering and developing adult programs and services. Oversee the library phone system so that it is operates efficiently and effectivity for staff and patrons. Attend monthly staff meetings and training; attend external trainings and conferences, stay aware of activities via staff wiki, email and regular communication with colleagues.

MANAGEMENT COMPETENCIES

• Leadership
• Decision Making/Judgement
• Integrity/Ethics
• People Development
• Self-Development

LIBRARY CORE COMPETENCIES

• Customer Focus
• Adaptability/Flexibility
• Initiative
• Organizational Savvy
• Teamwork

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of effective supervisory and coaching techniques

Demonstrates leadership ability

Knowledge e-resources and other relevant computer technologies

Knowledge and current awareness of library principles, practices, procedures, methods, materials, and philosophy

Knowledge of standard safety practices

Ability to navigate OPAC and Internet proficiently

Ability to effectively use all office technology available

PHYSICAL REQUIREMENTS:

Ability to communicate verbally

Ability to maneuver about the library in a timely fashion

Ability to read a minimum print size equal to 10 point

Ability to tolerate dust, mold, etc. that may have accumulated on books

WORKING CONDITIONS:

Work in an office environment

Sustained posture in a seated position for prolonged periods of time

MINIMUM EDUCATION AND EXPERIENCE:

MLS or MLIS from an ALA accredited graduate program or the commitment to attain the degree within 3 years of hire

1 – 2 years’ supervisory experience preferred

2 – 3 years’ experience working in a library setting

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!

PROCEDURE:

Visit our wiki home page and follow the link to Internal Job Postings. Apply for the Head of Information Services position. Upload a cover letter and current resume. Applications received prior to Monday, March 17 at 5:00 p.m. will be considered.

Mesa County Public Library District is an Equal Employment Opportunity Employer and participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-is-e-verify