Head of Public Services

Description:

POSITION TITLE: Head of Public Services

DEPARTMENT: Information Services GRADE: 7 FLSA: Exempt FTE: 1.0

POSITION DESCRIPTION: Performs all duties related to managing Public Services

SUPERVISION RECEIVED: Works independently under the supervision of the Associate Director

SUPERVISION EXERCISED: Librarians, Coordinators, Library Associates, Library Assistants, Volunteers

Are you passionate about the transformative power of libraries? Do you want to connect with and make a difference in your community?We are looking for the right person who can embrace the challenge of managing our Public Services Department providing access to physical materials to a diverse range of patrons. If you…
- Want to lead a team that is enthusiastic about serving our community- Enjoy people and serving a full range of patrons- Can coach team members to bring out the best in them and work collaboratively- Can work at a steady pace handling a large volume of materials on a daily basis- Are comfortable with information technology and want to help others learn- Can develop efficient workflows and prioritize tasks- Enjoy problem solving and communicating clearly to build understanding- Can coordinate staff activities and budget for optimum patron benefit- Have great ideas to share and want to participate in the library’s management team
…then we have your dream job! As our Head of Public Services, you can help enrich lives and build community through opportunities to learn, discover, create and connect.

BENEFITS: This full-time position includes a full benefits package including health, dental, vision, life, AD&D, and supplemental insurance coverages as well as HRA and retirement savings. Benefits include vacation and sick leave, and 13 paid holidays.

SALARY:

$28.20-$33.21 per hour DOE

SCHEDULE;

Must be able to work a flexible schedule and to be available to work flexible hours to cover unplanned staffing shortages

Requirements:

ESSENTIAL FUNCTIONS:

Oversee Public Services:

• Plans, manages, and oversees the daily functions, operations, and activities of the Public Services department ensuring that expert friendly assistance is provided to all patrons.
• Oversee that all circulation functions, materials handling, shelving, lists and other tasks are completed accurately and in a timely manner.
• Manage services for public internet computers, printing and study rooms to be equitable and efficient.
• Schedule personnel and resources, organize and establish department priorities, and coordinate activities for optimum patron benefit and staff engagement.
• Oversee WoW, Books by Mail and Hold pick-up operations to ensure effective service.
• Work with other managers and staff to coordinate library procedures so that patrons throughout Mesa County receive consistent high-level service.
• Utilize, train, reward and recognize volunteers appropriately so they feel valued and contribute to a high functioning team environment in the Public Services department.
• Plan, prepare and administer a budget for capital and supply purchases to meet goals and objectives of the center. Assist other departments with programming, outreach, training and serving patrons.
• Handle problems, concerns and emergencies in a professional manner and according to library policies and procedures.

Supervise Staff:

• Develop Essential Functions and Performance Standards for department staff. Provide feedback on an ongoing basis and evaluate each employee regularly.
• Hire and train new staff to be able to accomplish assigned objectives. Develop staff with coaching, and ongoing training opportunities so that they continue to grow and learn in their positions.
• Address employee performance problems in a proactive direct manner.
• Work with HR to ensure that all personnel policies are being followed correctly.
• Work with staff to create one cohesive team throughout the library district.
• Ensure that staff members attend staff meetings and trainings including monthly meetings, computer trainings, Library 101, Staff Development Day and other required training.
• Conduct regular department meetings and maintain current training documents and department procedures. Work with other managers to provide cross training for staff members so that staff have a better understanding and knowledge of other departments and library operations.

Management Team:

• Participate in the Library District’s management team.
• Work with other managers to develop needed policies and procedures for the library and interpret these for staff and patrons.
• Maintain documentation of procedures and organizational information on the staff wiki so that employees have the information they need to succeed in their roles.
• Serve as an example for all staff in providing library service and communicating expectations.
• Stay current on library issues and trends.
• Actively participate and contribute to various library committees and activities.
• Write monthly and annual department reports and others as needed. Make annual presentations to the Library Board of Trustees and other to organizations when appropriate.
• Maintain a fully trained staff and help insure that minimum staffing priorities are met district wide.
• Work with community organizations to enhance and promote library services.
• Take on other projects and tasks at the direction of the Library Director or Associate Director.

SECONDARY FUNCTIONS

Self-development and Expertise:

• Understand and interpret circulation policies and procedures for the Library District.
• Coordinate and manage circulation technology and automation issues in collaboration with Marmot Library Network and other Marmot libraries.
• Serve on Access Services Committee for Marmot.
• Maintain expertise in the operation of all RFID equipment and software along with a good working relationship with vendor support to ensure effective operation of services.
• Analyze and understand department workflow and capacity to maintain effective operations and set priorities efficiently.
• Attend monthly staff meetings and training; attend external training and conferences, stay aware of activities via staff wiki, email and regular communication with colleagues.

Performs other duties as assigned or requested

Performs additional duties as opportunities arise that assist the department and the Library in achieving specified goals and objectives.

MANAGEMENT COMPETENCIES

• Leadership
• Decision Making/Judgement
• Integrity/Ethics
• People Development
• Self-Development

LIBRARY CORE COMPETENCIES

• Customer Focus
• Adaptability/Flexibility
• Initiative
• Organizational Savvy
• Teamwork

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of effective supervisory and coaching techniques

Demonstrates leadership ability

Knowledge and current awareness of library principles, practices, procedures, methods, materials, and philosophy

Knowledge of Internet resources and basic searching techniques

Knowledge of standard safety practices

Ability to operate a variety of library equipment in a safe and effective manner

Ability to effectively use all office technology available

PHYSICAL REQUIREMENTS:

Ability to remain standing or bending for extended periods of time

Ability to maneuver about the library in a timely fashion

Ability to bend to floor level or reach a height of 75 inches

Ability to push movable carts loaded to a maximum of 250 pounds

Ability to read a minimum print size equal to 10 point

Ability to tolerate dust, mold, etc. that may have accumulated on books

Ability to lift up to 40 pounds

Ability to communicate verbally

WORKING CONDITIONS:

Subject to many interruptions

MINIMUM EDUCATION AND EXPERIENCE:

2 – 3 years supervisory experience preferred

3 – 5 years library experience required

Bachelor’s degree strongly preferred

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!

PROCEDURE:

Visit our wiki home page and follow the link to Internal Job Postings. Apply for the Head of Public Services position. Upload a cover letter and current resume. Applications received by Monday, April 21 at 5:00 p.m. will be considered.

Mesa County Public Library District is an Equal Employment Opportunity Employer and participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-is-e-verify