Resource Navigator (English/Spanish Bilingual) - Health

OVERVIEW OF MESA COUNTY HEALTH DEPARTMENT

Mesa County Public Health was formed in 1948 as a political subdivision of the State. We provide a wide range of public and environmental health services to Mesa County residents and, in some programs, the region. MCPH is an Accredited Health Department by the National Public Health Accreditation Board.

Mesa County Public Health is a leader in our community, our region, and throughout Colorado. We are committed to upholding standards that align our actions with our mission, vision, and values. We are an efficient and innovative organization and we are very proud of the work we do. We have high expectations of our leaders, our peers, and ourselves. We believe in the power of community partnerships to develop sustainable solutions for our residents. Mesa County Public Health employees believe in the principles of Epidemiology, support evidence-based interventions, and advocate for healthy lifestyles at the personal and community levels.

Our Vision:  A public health system working through collaborative efforts to anticipate and respond to conditions that impact the health of Mesa County residents and visitors.

Our Mission:  Maintain and improve health through assessment of community health status, policy development to support effective programs, and assurance of high quality, effective education, and service.

Our Values:

• Excellence is the result of high intention, sincere effort, and the vision to see obstacles as opportunities.
• Community is shared commitment and collaboration to achieve the best outcomes.
• Empowerment is supporting employees and community members to learn, grow, take on challenges, and make impactful decisions.
• Wellness is creating balance to achieve a healthy and fulfilling life. 

JOB SUMMARY

The Grand Valley Connects Resource Navigator works in the community providing high-quality customer service, support, and education to community members.  This program offers a centralized system to maximize efficiency by increasing awareness and normalizing access to needed services. The core goal of this program is to assist Mesa County residents as they navigate potential services to fit their current needs and enrollment processes. Resource Navigators will assist community members with identifying potential community resources to address needs, assisting in the enrollment processes, and helping navigate barriers to services that members may experience.    

 ESSENTIAL JOB FUNCTIONS

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. 

• Respond in a timely manner to community member inquiries received by phone, in person, or through email/text. 
• Using a 2generational lens, complete assessments of community member needs and identify potential and appropriate programs and services to address those needs.
• Assist with the completion of application forms or other paperwork necessary to connect community members with available programs and services, including government benefits (SNAP, WIC, CCAP, Medicaid, etc), available tax credits, medical/dental providers, etc.
• Assist community members with acquiring basic documentation like birth certificates, Social Security cards, Driver’s Licenses, and IDs.
• Maintain a caseload of up to 30 active community members, including the initiation of follow-up contacts at specified intervals and additional ongoing support at the request of community members.
• Assist a minimum of 10 community members with gaining access to a Colorado PEAK account monthly. 
• Actively conduct ongoing research to identify available programs and services, and seek to understand eligibility criteria and application processes for those resources.
• Record detailed program and service information and update information as appropriate.
• Provide opportunities for community education on available community programs and services to increase awareness and normalize enrollment.
• Maintain confidentiality of all member information.
• Participate in the establishment of program goals, objectives, and benchmarks with Program Manager and evaluate progress toward attaining goals.
• Represent Mesa County Public Health positively by offering exceptional customer service in responding to community needs, enhancing public relations and coordinating community activities
• Maintain understanding of all program, department, and county policies and procedures.
• Perform rotating office coverage with other Grand Valley Connects staff.
• Work public events, evenings, and weekends, as needed.
• Perform all other duties as assigned. 

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

• Associates Degree in human service or public health related fields preferred.
• High School Diploma or the equivalent.
• A minimum of 1 year of relevant experience preferred.
• English/Spanish bilingual required.
• Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.

Certificates and Licenses

Computer and Technology

• Advanced knowledge and ability to use Microsoft Office applications including, Word, Excel, and PowerPoint.
• Advanced knowledge and ability to use Google Applications including Gmail and Drive.

PHYSICAL REQUIREMENTS and WORKING ENVIRONMENT

• This position requires standing, stooping, sitting, bending, twisting, and lifting up to 20 pounds.
• Work is generally confined to a standard office environment, but will require mobile work from the community as necessary. 
• May be exposed to communicable diseases and infections

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment and relevant experience with prior agencies.
• A merit system that rewards or penalizes employees for exceptional or below standard job performance.
• Education, training, or experience to the extent that they are reasonably related to or impact the efficiency of the work in question

This position is eligible for the Mesa County benefit package which includes the following;

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability

Salary : $23 - $26