What are the responsibilities and job description for the Front Desk Associate position at Mesa Fitness Clifton?
Position Scope:
The Front Desk Associate will greet and direct members, guest, and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members’ requests along with inquiries about gym operations and policies; as well as, perform various administrative duties as directed by the Gym manager or Operations supervisor.
Major Responsibilities:
- Greets each member and guest promptly, enthusiastically, and with a smile to create a friendly positive entrance to the facility
- Says “Hello” to all incoming guests and “Good-Bye” to all outgoing guests
- Provides security and control to the front operation area of the facility
- Checks each member into the gym using the proper check-in procedures
- Monitors check-ins to identify delinquent accounts and member alerts
- Ensures that guests and appointments are directed to the appropriate Fitness Consultant in a prompt and professional manner
- Answers phone in a professional and courteous manner/ uses proper phone greeting techniques
- Addresses caller’s requests and/ or takes appropriate message; transfers the call to the appropriate Fitness Consultant
- Responds immediately to member requests, inquiries, and concerns. Properly notating members' account
- Maintain neat appearance and wear proper uniform attire with name tag while on duty
- Reserves time/makes appointments for racquetball or activities as needed
- Processes retail and concession sales
- Attends all staff meetings as directed
- Cleans and maintains according to Company Standards
- Responsible for gym walk thru
- Follow proper opening and closing procedures as assigned
- Logs all maintenance concerns that are reported
- Notifies management of gym incidents that require incident reports
- Follow Emergency Procedures according to Guidelines in Front Desk Binder
- Works when scheduled and adheres to company attendance policies
- Basic Membership Enrollment when Fitness Consultant is not available
Performs other duties as directed by the Front Desk Supervisor
Job Type: Part-time
Pay: $14.81 per hour
Shift:
- Morning shift
Work Location: In person
Salary : $15