What are the responsibilities and job description for the Service Advisor (Automotive) position at Mesa Manufacturing Solutions?
A Service Advisor is responsible for interacting with customers, providing estimates for repairs, scheduling appointments, and ensuring customer satisfaction. They play a crucial role in the smooth operation of an automotive service department.
Key Responsibilities :
- Customer Service : Greet customers promptly and professionally, addressing their concerns and questions.
- Vehicle Intake : Gather information about vehicle problems and symptoms from customers.
- Estimate Preparation : Create accurate and detailed repair estimates, explaining costs and timelines to customers.
- Scheduling : Schedule appointments for vehicle repairs and maintenance.
- Communication : Keep customers informed about the progress of their vehicle repairs.
- Closing Sales : Upsell additional services and products to customers.
- Administrative Tasks : Handle paperwork, including invoices, work orders, and warranty claims.
Qualifications :
Work Environment :
ID : 8SR6Ct