What are the responsibilities and job description for the Public Safety Telecommunicator I position at Mesa Police Department?
Salary
$64,546.77 - $84,314.26 Annually
Location
Mesa, AZ
Job Type
Full Time
Job Number
15827
Department
(H900) Citywide
Opening Date
03/28/2025
Closing Date
6/26/2025 11:59 PM Arizona
The City of Mesa is pleased to offer a hiring bonus for individuals hired as a Public Safety Telecommunicator I; $1,000 will be paid upon successful completion of the Public Safety Telecommunicator classroom training program and $1,000 will be paid one year after completion of the training. (911 Call-Taker and Police Dispatch assignments only)
This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments.
A Public Safety Telecommunicator I is the entry-level class in the Public Safety Telecommunicator series and is responsible for receiving, evaluating, and processing all 9-1-1 calls for police, fire, and medical assistance; or receiving and dispatching calls and messages for police or fire/emergency medical services, and maintaining radio contact with mobile units. Work involves evaluating incoming calls, dispatching field units, and transmitting information and messages upon request and according to established procedures.
911 Call-Taker Assignment: Receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include: evaluating calls for proper action; initiating Police and Fire/Medical response by obtaining information required for dispatching field units; accessing the priority dispatch protocol system which is used to triage emergency medical service requests and supply pre-arrival instructions; entering data into a computer as it is being received; and providing emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if appropriate. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. A Public Safety Telecommunicator I in the 911 Call-Taker Assignment enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.
Fire Dispatching Assignment: Dispatches calls and messages for Fire and Medical emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Fire Dispatching assignment works in the Mesa Regional Dispatch Center (MRDC) which is responsible for multi-agency dispatching and a valley-wide automatic aide system. Specific duties include: making appropriate notifications and call-outs for major incidents; selecting correct format for dispatching from twelve or more categories; dispatching ground and air ambulances; and contacting other agencies, utilities, airport towers, the Public Information Officer, on-call investigators, numerous specialty teams, and rescue services such as the Red Cross depending on the type of incident.
Police Dispatching Assignment: Dispatches calls and messages for Police emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Police Dispatching assignment works in the Police Communications Center which is responsible for dispatching Police Officers for the City of Mesa involving high volume of radio traffic and monitoring of status changes during routine and emergent situations. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and Police personnel.
Public Safety Telecommunicator I is a civilian position. All work is performed in accordance with department policies and procedures; and local, state, and federal regulations. A Public Safety Telecommunicator I works rotating shifts that include nights, weekends, and holidays. Employees in this class may progress by noncompetitive promotion to the Public Safety Telecommunicator II classification upon meeting the specific criteria-based promotion requirements. The employee must have completed the probationary requirement as a Public Safety Telecommunicator I and demonstrated the level of competency necessary to perform the duties with minimal supervision and assistance. This class is distinguished from the Public Safety Telecommunicator II class by the training responsibilities of the latter. Supervision is received from a Public Safety Communications Shift Supervisor who reviews work through observations on the job and results achieved. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: (Download PDF reader) All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from High School or GED. Good (1 - 3 years) experience in public contact or customer service experience. A minimum typing speed of 45 net words per minute (nwpm) is also required and will be verified prior to employment or promotion to this class. Must successfully pass Criticall test prior to hire or promotion date.
Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test. Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire or promotion date. All required certifications must be maintained throughout employment. Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications. Experience with computer data entry is desirable. Bilingual speaking skills (English/ Spanish) are desirable. Experience in the operation of multiline phone system or radio communications system is desirable.
Link To Job Description
https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4930.pdf (Download PDF reader)
A Summary of City of Mesa Benefits is linked here.
01
Which vacancies do you want to be considered for? Please check all that apply.
Did you receive a High School Diploma or GED? Please detail your education on your application.
How many years of public contact or customer service experience do you have? Please be sure to detail your experience on your application.
Please describe your public contact or customer service experience, including employer(s). Please also detail this experience on your application. If no experience, type N/A.
05
What is your net (gross number of words minus errors) typing speed? Your typing speed will be verified prior to hire.
Were you referred for this position by an employee of the City of Mesa Police Department?
If you responded 'Yes' to the question above, please provide the employee's name in the box below. If 'No,' please type N/A.
08
If you served in the military, what was your discharge status?
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines, Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances?
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
If an explanation or comments are needed regarding drug usage, please note your information here.
Required Question
Employer City of Mesa
Address PO Box 1466
Mesa, Arizona, 85211-1466
Phone 480-644-2758
480-644-3240
Website https://www.governmentjobs.com/careers/mesaaz
$64,546.77 - $84,314.26 Annually
Location
Mesa, AZ
Job Type
Full Time
Job Number
15827
Department
(H900) Citywide
Opening Date
03/28/2025
Closing Date
6/26/2025 11:59 PM Arizona
- Description
- Benefits
- Questions
The City of Mesa is pleased to offer a hiring bonus for individuals hired as a Public Safety Telecommunicator I; $1,000 will be paid upon successful completion of the Public Safety Telecommunicator classroom training program and $1,000 will be paid one year after completion of the training. (911 Call-Taker and Police Dispatch assignments only)
This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments.
A Public Safety Telecommunicator I is the entry-level class in the Public Safety Telecommunicator series and is responsible for receiving, evaluating, and processing all 9-1-1 calls for police, fire, and medical assistance; or receiving and dispatching calls and messages for police or fire/emergency medical services, and maintaining radio contact with mobile units. Work involves evaluating incoming calls, dispatching field units, and transmitting information and messages upon request and according to established procedures.
911 Call-Taker Assignment: Receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include: evaluating calls for proper action; initiating Police and Fire/Medical response by obtaining information required for dispatching field units; accessing the priority dispatch protocol system which is used to triage emergency medical service requests and supply pre-arrival instructions; entering data into a computer as it is being received; and providing emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if appropriate. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. A Public Safety Telecommunicator I in the 911 Call-Taker Assignment enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.
Fire Dispatching Assignment: Dispatches calls and messages for Fire and Medical emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Fire Dispatching assignment works in the Mesa Regional Dispatch Center (MRDC) which is responsible for multi-agency dispatching and a valley-wide automatic aide system. Specific duties include: making appropriate notifications and call-outs for major incidents; selecting correct format for dispatching from twelve or more categories; dispatching ground and air ambulances; and contacting other agencies, utilities, airport towers, the Public Information Officer, on-call investigators, numerous specialty teams, and rescue services such as the Red Cross depending on the type of incident.
Police Dispatching Assignment: Dispatches calls and messages for Police emergency services and maintains radio contact with mobile units. A Public Safety Telecommunicator I in the Police Dispatching assignment works in the Police Communications Center which is responsible for dispatching Police Officers for the City of Mesa involving high volume of radio traffic and monitoring of status changes during routine and emergent situations. Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and Police personnel.
Public Safety Telecommunicator I is a civilian position. All work is performed in accordance with department policies and procedures; and local, state, and federal regulations. A Public Safety Telecommunicator I works rotating shifts that include nights, weekends, and holidays. Employees in this class may progress by noncompetitive promotion to the Public Safety Telecommunicator II classification upon meeting the specific criteria-based promotion requirements. The employee must have completed the probationary requirement as a Public Safety Telecommunicator I and demonstrated the level of competency necessary to perform the duties with minimal supervision and assistance. This class is distinguished from the Public Safety Telecommunicator II class by the training responsibilities of the latter. Supervision is received from a Public Safety Communications Shift Supervisor who reviews work through observations on the job and results achieved. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: (Download PDF reader) All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from High School or GED. Good (1 - 3 years) experience in public contact or customer service experience. A minimum typing speed of 45 net words per minute (nwpm) is also required and will be verified prior to employment or promotion to this class. Must successfully pass Criticall test prior to hire or promotion date.
Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test. Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire or promotion date. All required certifications must be maintained throughout employment. Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications. Experience with computer data entry is desirable. Bilingual speaking skills (English/ Spanish) are desirable. Experience in the operation of multiline phone system or radio communications system is desirable.
Link To Job Description
https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4930.pdf (Download PDF reader)
A Summary of City of Mesa Benefits is linked here.
01
Which vacancies do you want to be considered for? Please check all that apply.
- 911 Call-Taker Assignment
- Police Dispatching Assignment
- Fire Dispatching Assignment
Did you receive a High School Diploma or GED? Please detail your education on your application.
- Yes
- No
How many years of public contact or customer service experience do you have? Please be sure to detail your experience on your application.
- None
- Some but less than 1 year
- 1 year or more but less than 3 years
- 3 years or more
Please describe your public contact or customer service experience, including employer(s). Please also detail this experience on your application. If no experience, type N/A.
05
What is your net (gross number of words minus errors) typing speed? Your typing speed will be verified prior to hire.
- 34 WPM or less
- 35-44 WPM
- 45-54 WPM
- 55-64 WPM
- 65 WPM or more
Were you referred for this position by an employee of the City of Mesa Police Department?
- Yes
- No
If you responded 'Yes' to the question above, please provide the employee's name in the box below. If 'No,' please type N/A.
08
If you served in the military, what was your discharge status?
- Honorable
- Dishonorable
- Uncharacterized
- Other than Honorable
- Entry Level
- Bad Conduct
- General
- Current Active Duty
- N/A
Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?
- Yes
- No
Have you tried or used any of the following drugs unlawfully (without a doctor's prescription or dispensary card): Marijuana, Hashish, Thai Sticks, Barbiturates, Amphetamines, Cocaine, Heroin, Opium, Steroids, or Hallucinogenic Substances?
- Yes
- No
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?
- Yes
- No
Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?
- Yes
- No
If an explanation or comments are needed regarding drug usage, please note your information here.
Required Question
Employer City of Mesa
Address PO Box 1466
Mesa, Arizona, 85211-1466
Phone 480-644-2758
480-644-3240
Website https://www.governmentjobs.com/careers/mesaaz
Salary : $64,547 - $84,314
