What are the responsibilities and job description for the Field Services Engineer II, Automation Solutions position at MESO SCALE DIAGNOSTICS, LLC.?
The Laboratory Automation Field Service Engineer II will be responsible for installation, instrument qualification, instrument training, preventive maintenance, and all other instrument services for automated plate and fluid handling equipment in their assigned regions.
POSITION SUMMARY
This position is responsible for supporting the installation, maintenance, and servicing of our cutting-edge automated assay systems. The incumbent will provide customer service, troubleshooting, and maintenance of this platform for our global client base.
DUTIES AND RESPONSIBILITIES
- Lead Client Support & Installations : Conduct site surveys and lead the installation and commissioning of MSD’s automated assay systems at customer sites worldwide.
- Take ownership of the initial deployment, ensuring systems are fully operational, optimized, and integrated within customer workflows.
- Technical Support & Maintenance : Provide expert on-site and remote troubleshooting, service, and preventive maintenance for MSD’s automated systems, with a focus on plate and fluid handling components.
- Drive minimal downtime and quick resolutions, ensuring exceptional customer satisfaction and system performance.
- Training & Documentation : Contribute to the development and delivery of training materials and customer-facing documentation, empowering customers to maintain their systems and ensuring effective field operations.
- Create and update internal training materials for Field Service Engineers, ensuring they are equipped with the knowledge to support the system effectively.
- Maintain detailed service records and collaborate with internal teams for continuous improvement of field processes and product performance.
- Collaboration & Feedback : Act as a key liaison between customers and internal teams (engineering, product development), providing feedback on system performance and recommending product improvements.
- Participate in Field Service meetings, sharing insights on challenges and trends, and driving improvements in MSD’s field service offerings.
- Process & Procedure DevelopmentPlay a leading role in developing service processes, procedures, and checklists for field activities, ensuring efficient, high-quality support.
- Contribute to the development of best practices and standards that will be adopted by future engineers across regions.
- High-Visibility Role with Global Impact : This is a high-visibility position with direct impact on the success of the platform. Your contributions will directly influence the customer experience and the operational success of this highly automated system globally.
- Collaborate cross-functionally to ensure that MSD’s automated systems are continuously evolving based on field feedback, ensuring that the company maintains its leadership in the automation space.
EXPERIENCE AND QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
PHYSICAL DEMANDS
WORK ENVIRONMENT
COMPENSATION SUMMARY
The annual base salary for this position ranges from $85,900 to $131,000. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.
BENEFITS SUMMARY
At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.
EEO / AA STATEMENT
MSD is an Equal Opportunity / Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO / AA and Pay Transparency statement, please visit here . Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.
Salary : $85,900 - $131,000
