Customer Support Assistant

Company Description

About Us: Messa Sync is a dynamic and fast-growing company committed to delivering exceptional service and innovative solutions to our clients. Based in Orlando, FL, we pride ourselves on fostering a collaborative work environment where our employees have opportunities to grow and thrive. We believe in continuous improvement and empowering our team members to succeed both professionally and personally.

Job Description

Job Description:

We are seeking a dedicated and organized Customer Support Assistant to join our team. As a key member of the customer support department, you will assist in providing excellent customer service to our clients. The ideal candidate will have strong communication skills, attention to detail, and a passion for problem-solving.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide support and resolve issues related to our products and services.
• Assist customers with order processing and account management.
• Document and track customer interactions in our CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain up-to-date knowledge of products and services to effectively assist customers.
  
  

Qualifications

Skills & Qualifications:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.
• Previous customer support experience is a plus.
  
  

Additional Information

Benefits:

• Competitive salary.
• Opportunities for career growth and advancement.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A supportive and collaborative work environment.